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The Story: While customers want to be able to reach companies on any channel they choose, new research on consumer preference shows a strong desire to connect with a real...
The Story: Data tracking financial institution priorities throughout 2023 finds that nearly two out of ten banking leaders rank acquisition as one of their top-3 priorities for the year. In...
The Story: Canadian credit unions outperform rival financial institutions, delivering higher growth in 2022 than the sector’s year-over-year average since 2017. This strong performance is largely due to their ability...
The Story: Many organizations are concentrating their efforts on creating customer experiences that are seamless and accessible. But data from the Harvard Business Review shows that engagement is the glue...
The Story: New data shows that despite the rise in digital channels, nine out of ten consumers continue to use a mix of in-person, online and mobile tools for their...
The Story: At a time when customers report a decline in their overall financial health – 9% YOY according to J.D. Power – valuable financial consultations are more important than...
The Story: Digital signage is becoming more prominent in all retail spaces, but especially in banking, where 90% of financial institutions are installing signs in at least one of their...
The Story: Although the pandemic brought many small businesses to community financial institutions through the PPP program, those same banks and credit unions don’t have a proportionate amount of small...
The Story: Data from the National Financial Educators Council finds that nearly 7 out of 10 consumers report losing up to $499 because of low financial literacy, with 15% reporting...