68% of banking customers who act on financial advice received in-person
Data

Customers Prefer Financial Advice Shared Face-to-Face in the Branch

June 24, 2022

The Story: A recent report from Oracle spotlights data finding that a majority of customers score financial advice received in-person higher …

Read
69 percent of adults who say its important to bank with a local financial institution.
Data

Community Banking Gets High Marks in Favorability

June 9, 2022

The Story: A recent Independent Community Bankers of America (ICBA) survey of 10,000 Americans finds a significant majority recognize the …

Read
Data

How Banking Can Capitalize on the TikTok Effect

June 3, 2022

The Story: With a big leap in users in just the last year, TikTok has become the place to reach …

Read
Percentage of financial product purchases that come from companies other than a customer’s primary financial institution
Data

Banks Can Prevent Customer Defection by Using Personalization to Offer More Products

May 12, 2022

The Story: As fintech continues inroads into banking, FIs are discovering that their current checking and savings account customers may …

Read
86% of banking customers willing to share data with their bank
Data

Trust Equals Transparency When it Comes to Customer Data

May 6, 2022

The Story: According to research from Capgemini featured in Business Insider, a vast majority of banking customers are willing to …

Read
76% of U.S. consumers who say the more they use digital tools to manage their money the more they trust them
Data

To Remain Competitive, Traditional FIs Should Increase Investments in Digital Tools, Messaging and Education

April 7, 2022

The Story: The pandemic saw late adopters latching onto fintech platforms, with U.S. uptake growing 30 percentage points between 2020 …

Read
16% of women-owned small businesses that receive conventional business loans
Data

Women-Owned Small Businesses Provide Growth Opportunities for Lenders

March 25, 2022

The Story: Nearly four out of ten small businesses in the U.S. are owned by women. However, data shows that …

Read
17.9% of consumers who reported losing more than $2,500 in 2021
Data

Low Financial Literacy Costs Consumers Thousands of Dollars Each Year

March 10, 2022

The Story: A recent survey by the Financial Educators Council asked consumers how much money they estimate losing because of a …

Read
Data

Financial Marketers Overestimate the Quality of Customer Experience They Deliver

March 3, 2022

The Story: New data finds a persistent gap between marketers’ perception of the customer experience they are providing, and the …

Read