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Consumers are concerned about the economy

The Story: As the COVID crisis continues, people are facing increased stress about both personal finances and the longer-term effects …

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Consumer brand preference has switched during the pandemic

The Story: As with so many market dynamics, the COVID crisis has been a powerful catalyst for change impacting consumer …

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Branch networks and digital transformation are equally vital

The Story: As Novantas reports, while the effort and costs around new customer acquisition remain high—despite a growing consumer demand …

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Walk-in Branch Visits lead to New-to-Bank Sales

The Story: According to a recent Novantas report, as the COVID crisis wears on retail banks have seen a 20% …

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Relationship Banking on the Rise

The Story: As noted in Accenture’s recent report on purpose-driven banking, nearly half of consumers are seeking more than just access, efficiency …

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As people collectively reel in the dual wake of COVID and widespread social unrest, consumers are increasingly focused on choosing brands that align with their values

The Story: As people collectively reel in the dual wake of COVID and widespread social unrest, consumers are increasingly focused on choosing …

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As Zillow’s millennial traffic rises, banking should prepare to meet this generation’s needs

The Story: The Harris Poll is reporting that during the COVID crisis, a substantial number of people who live in …

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Banking on Experiences During a Crisis–and Beyond

The Story: The McKinsey recent financial services report opening salvo emphasizes the current critical role of banking, stating: “The last time there was a global crisis, banks were …

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Statistic on a Community Bank post crisis
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Resilient Banking Through Crisis

The Story: Harvard Business Review’s How Bad Times Bring Out the Best in People features how one community bank delivered …

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