Data You Can Use

How do people want to connect with their bank or credit union today
Research

How do people want to connect with their bank or credit union today?

Post-COVID, video and remote channels are on the rise. Sources: Adrenaline, ITM Consumer Insights Study, March, 2021; Accenture, Empathetic Banking, …

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71 percent of households facing difficulty saving because of unexpected expenses
Data

Consumers struggling with saving need tools and support from their financial institutions

The Story: Even before the pandemic, the average American struggled to overcome unforeseen and unplanned for expenses like “car repairs, …

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*Percentage of board seats occupied by diverse members delivering better year-over-year revenue
Data

Diverse boards create revenue growth through the pandemic

The Story: According to a new report by BoardReady, companies that have diverse boards are better prepared to come out …

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55% of people who report visiting a bank branch in person this year
Data

Access to bank branches remains highly valuable

The Story: The need for bank branches has not waned during COVID and is expected to remain a key service …

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40% of US consumers still cite cash as their preferred payment method
Data

Consumers still consider cash essential even through the pandemic

The Story: New data shows that a significant percentage of consumers still prefer cash, despite the availability of digital payment methods. …

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43% of consumers who think digital banking products are important to their everyday financial needs
Data

Digital Banking Products Are Critical to Consumers’ Daily Finances

The Story: Throughout the pandemic, consumers have reassessed their long-term economic plans and want to have more control over personal finances. …

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66% of consumers who have had or would like to have personal financial support video calls with bankers
Data

Banking Consumers Desire Virtual Personal Finance Support

The Story: As consumers become more comfortable with online meetings at work and telemedicine appointments, consumers are using the same kind …

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70% of consumers who prefer self-service technology for in-store shopping
Data

Consumers Value Self-Service Technology in Retail

The Story: As consumers increasingly return to in-person shopping, they have high expectations of retail brands. While digital channels got …

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How do younger people handle their money?
Research

How do younger people handle their money?

From holding accounts at multiple institutions to in-branch banking, younger consumers value flexibility with their finances Sources: Cornerstone Advisors, February, …

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