Data You Can Use

Research

What do people want most from their banks during times of crisis?

Consumers have a clear preference for relationship building and information access

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Insights

How much of your branch network has re-opened with social distancing measures in place?

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Data

Consumers are concerned about the economy

The Story: As the COVID crisis continues, people are facing increased stress about both personal finances and the longer-term effects …

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Research

COVID is changing expectations for businesses and brands

US consumers increasingly seek relationships with purpose-driven businesses that play an active role in improving society.

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Data

Consumer brand preference has switched during the pandemic

The Story: As with so many market dynamics, the COVID crisis has been a powerful catalyst for change impacting consumer …

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Research

How have consumer expectations for banking changed?

The COVID crisis is accelerating a move toward digital with the related physical branch playing a still-vital role.

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Data

Branch networks and digital transformation are equally vital

The Story: As Novantas reports, while the effort and costs around new customer acquisition remain high—despite a growing consumer demand …

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Research

What role does trust play in how consumers navigate the new normal?

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Data

Walk-in Branch Visits lead to New-to-Bank Sales

The Story: According to a recent Novantas report, as the COVID crisis wears on retail banks have seen a 20% …

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