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The Story: As COVID generates more switching activity among both consumers and businesses, new customer acquisition is even more crucial …
Trust leads more than ever, with people seeking out brands with strong values
The Story: As COVID’s initial lockdowns have transformed into a socially-distanced new normal, people’s brand loyalties and behaviors have shifted …
Consumers of all generations are adapting to new channels, but still want access to the branch
The Story: As Novantas reports, the vast majority of people still want a banking relationship that offers convenient access to …
COVID’s impacts have financial institutions rethinking customer experience and how to best connect with consumers.
The Story: The National Federation of Independent Businesses recently released its September Optimism Index which climbed 3.8 points to reach …
Financial institutions are rethinking and optimizing their networks to meet changing consumer demand.
The Story: Each year, companies change their financial services providers at a typical rate of around 10%. After a crisis, …