Believe In Banking

Customer Engagement Goes Hand in Hand with Customer Experience

The Story: Many organizations are concentrating their efforts on creating customer experiences that are seamless and accessible. But data from ...
Read
Banking Industry

Large Majority of Bank Customers Use a Mix of Online and Branch Banking

The Story: New data shows that despite the rise in digital channels, nine out of ten consumers continue to use ...
Read
Banking Industry

Gen Z Key to Next Generation Growth in Banking

The Story: Making up nearly 20% of the population, Gen Z already boasts more than $360 billion in spending power. ...
Read
Banking Industry

Access to Financial Expertise Major Driver for Switching Banks

The Story: New data from CGI’s Financial Consumer Report outlines the key reasons consumers report they switch banking providers. Looking ...
Read
Banks and Credit Unions

Concerned about Economic Conditions, Consumers Want Their Bank’s Financial Advice

The Story: At a time when customers report a decline in their overall financial health – 9% YOY according to ...
Read
Banks and Credit Unions

Digital Signage Is an Essential Element of the Branch Banking Experience

The Story: Digital signage is becoming more prominent in all retail spaces, but especially in banking, where 90% of financial ...
Read
Community Banking

Growth Opportunity for Community Banks and Credit Unions in Small Business Lending

The Story: Although the pandemic brought many small businesses to community financial institutions through the PPP program, those same banks ...
Read
Banking

How Financial Wellness Programs Help Consumers Rise Above Low Literacy

The Story: Data from the National Financial Educators Council finds that nearly 7 out of 10 consumers report losing up ...
Read
Banking

Building on Consumer Confidence in Financial Institutions

The Story: New data finds that despite recent challenges in the sector, overall faith in banking is up nine percentage ...
Read