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Accenture survey highlights what 50,000 banking customers worldwide say about their banking experiences and expectations Percentage of people who report using channel at least once per month: 69% ATM/ITM transaction...
More than 1,300 global business leaders share success strategies in KPMG’s CEO Outlook CEOs surveyed about their priorities for the coming year: 68% say generative AI is a top investment...
New FDIC data reveals need for expanded banking options for underserved communities 96% of all U.S. households are banked 76% of households have at least one credit card 66% of...
From staffing to branching, financial institutions prioritize fundamentals to achieve growth When asked what means of organic growth their financial institution engaged in, banking leaders reported: 63% Adding staff in...
Half of Gen Z and Gen Y customers consider switching to community bank or credit unions as their primary financial provider 76% of all customers act on personalized advice from...
One-third of consumers say having access to a local branch is an essential attribute of their primary financial institution When asked what made them choose a primary bank, consumers say...
Eight out of ten consumers say they’re satisfied with their banking relationship When asked what made them happy with their current primary bank: 48% stated it was due to the...
A generational survey gauges U.S. banking consumers’ willingness to shop around for new financial products and services. Source: Insider Intelligence, “U.S. Banking Consumer Habits,” November 2023
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J.D. Power survey finds consumer satisfaction scores stay steady, but rising rate environment has them open to change Survey of more than 100,000 retail bank customers finds: 46% Certain they’ll...