Research

What do people want most from their banks during times of crisis?

Consumers have a clear preference for relationship building and information access

Read
Research

COVID is changing expectations for businesses and brands

US consumers increasingly seek relationships with purpose-driven businesses that play an active role in improving society.

Read
Research

How have consumer expectations for banking changed?

The COVID crisis is accelerating a move toward digital with the related physical branch playing a still-vital role.

Read
Research

What role does trust play in how consumers navigate the new normal?

Read
Research

Do people want financial brands to take a stand?

During uncertain times, purpose-driven brands drive trust and loyalty.

Read
Research

Who’s switching banks during COVID, and what are they looking for?

Data tells the story of generations on the move and new opportunities for financial institutions to make the most of new banking relationships

Read
Research

How financially prepared are consumers during times of crisis?

As we emerge into the next normal, people will look to banks and CUs to deliver trust-based advisory services to …

Read
Research

During a crisis, what role does trust play in a consumer’s relationship with their financial institution?

As people look to their financial institutions to lead the way forward, banks and credit unions that foster trust are rewarded with high levels of consumer engagement …

Read
Statistics on consumers feeling safe banking after COVID
Research

Will consumers feel safe banking during and after the COVID crisis?

As we re-emerge from shelter-in-place orders, consumers will prioritize activities where they feel in control of their personal space.

Read