Sources: Financial Brand, “The Future of Video Banking,” April 13, 2021; Accenture, “Empathetic Banking,”’ July 9, 2021

The pandemic has had a dramatic impact on how people research, buy and advocate for brands. Sources: Global Web Index, …

COVID spurred massive changes in the way consumers manage personal finance and interact with financial brands Source: ICF Next, COVID-19 …

Building trusting relationships drives brand loyalty and wallet share. Source: Insider Intelligence Banking Digital Trust Survey, Q1 2021

CX plays an outsized role in growing wallet share. Source: Qualtrics XM Institute’s 2020 “ROI of Customer Experience Study,” December, …

In a recent study tracking consumer preference across U.S. financial institutions, nearly every key indicator that influences a banking brand’s ability …

The impact of COVID has shifted people’s brand priorities into five key categories

ITMs provide consumers a strong alternative to in-branch visits.

A post-COVID financial wellness across all generations is driving industry change.