How is consumer financial behavior changing in 2021?
Branch Banking

How is consumer financial behavior changing in 2021?

As we emerge from COVID, consumer optimism in the US is grounded by a newfound focus on financial wellness.

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Branch Banking

How are financial institutions transforming in 2021 to meet post-COVID demands?

The majority of financial institutions are investing in their digital experience and mobile banking, with more than half of banks …

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Branch Banking

How has COVID shifted consumers’ digital readiness?

Despite an uptick in digital channel use for everyday transactions, branches are still critical for nearly all consumers

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How has COVID changed customer priorities?
Branch Banking

How has COVID changed customer priorities?

Trust leads more than ever, with people seeking out brands with strong values

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Branch Banking

How have people been banking through COVID?

Consumers of all generations are adapting to new channels, but still want access to the branch

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Consumer Behavior

How is banking developing a more customer-centric approach?

COVID’s impacts have financial institutions rethinking customer experience and how to best connect with consumers.

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Branch Banking

How is COVID affecting branch networks?

Financial institutions are rethinking and optimizing their networks to meet changing consumer demand.

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Consumer Behavior

Are changes to US consumer behavior from COVID here to stay?

The COVID crisis is accelerating a move toward digital with the related physical branch playing a still-vital role.

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Relationship Banking

What do people want most from their banks during times of crisis?

Consumers have a clear preference for relationship building and information access

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