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Consumer Behavior
What do post-pandemic consumers want from brands?
April 16, 2021
The impact of COVID has shifted people’s brand priorities into five key categories
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Branch Banking
How has COVID changed the way people use self-service technology for banking?
April 2, 2021
ITMs provide consumers a strong alternative to in-branch visits.
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Branch Banking
How are people planning for their financial future?
March 19, 2021
A post-COVID financial wellness across all generations is driving industry change.
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Branch Banking
What’s most important to consumers seeking a primary financial relationship today?
March 5, 2021
Post pandemic, people value great experiences from brands they can trust.
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Branch Banking
How is consumer financial behavior changing in 2021?
February 16, 2021
As we emerge from COVID, consumer optimism in the US is grounded by a newfound focus on financial wellness.
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Branch Banking
How are financial institutions transforming in 2021 to meet post-COVID demands?
January 22, 2021
The majority of financial institutions are investing in their digital experience and mobile banking, with more than half of banks ...
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Branch Banking
How has COVID shifted consumers’ digital readiness?
December 18, 2020
Despite an uptick in digital channel use for everyday transactions, branches are still critical for nearly all consumers
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Branch Banking
How has COVID changed customer priorities?
November 20, 2020
Trust leads more than ever, with people seeking out brands with strong values
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Branch Banking
How have people been banking through COVID?
November 5, 2020
Consumers of all generations are adapting to new channels, but still want access to the branch
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