Banks and Credit Unions

Canadian Small Businesses and Their Banking Relationships

The Story:  Data from J.D. Power finds that small businesses in Canada report a higher level of satisfaction with their ...
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Banks and Credit Unions

Banks’ Use of Social Media Is Essential to Engagement

The Story:  New data from American Banker finds that social media is more prominent than ever and is considered an ...
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Banks and Credit Unions

How Banks Deliver Optimal Customer Experience at the Branch

The Story:  Research from American Banker shows that having a customer experience North Star improves the in-person customer experience journey ...
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Data

Gen Z Is Preparing for Their Financial Future

The Story:  Data from Bank of America finds that Gen Z is focused on the future, planning now for how ...
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Branch Banking

Making Human Connections at the Bank Branch

The Story: Across all age demographics and geographic locations, people still value the branch and want them in their neighborhoods, ...
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Data

How Banks Help Customers Achieve Their Financial Goals

The Story:  In our challenging economy, consumers understandably expect a lot from their primary banking relationship. They want fast transactions ...
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Consumer Behavior

Banking Customers Want Human Connection & Consultation

The Story:  While customers want to be able to reach companies on any channel they choose, new research on consumer ...
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Banking Mergers

Banking Leaders Prioritizing M&A for Scale

The Story: Data tracking financial institution priorities throughout 2023 finds that nearly two out of ten banking leaders rank acquisition ...
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Believe In Banking

Canada’s Credit Unions Deliver Highest Growth in Financial Services

The Story: Canadian credit unions outperform rival financial institutions, delivering higher growth in 2022 than the sector’s year-over-year average since ...
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