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Banks and Credit Unions
Banks & Credit Unions Prioritize Enhanced Customer Experience
October 27, 2023
The Story: Survey data from Jack Henry finds that banks want to create better experiences for their customers. In fact, ...
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Banks and Credit Unions
Canadian Small Businesses and Their Banking Relationships
October 20, 2023
The Story: Data from J.D. Power finds that small businesses in Canada report a higher level of satisfaction with their ...
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Banks and Credit Unions
Banks’ Use of Social Media Is Essential to Engagement
October 13, 2023
The Story: New data from American Banker finds that social media is more prominent than ever and is considered an ...
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Banks and Credit Unions
How Banks Deliver Optimal Customer Experience at the Branch
October 5, 2023
The Story: Research from American Banker shows that having a customer experience North Star improves the in-person customer experience journey ...
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Data
Gen Z Is Preparing for Their Financial Future
September 22, 2023
The Story: Data from Bank of America finds that Gen Z is focused on the future, planning now for how ...
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Branch Banking
Making Human Connections at the Bank Branch
September 15, 2023
The Story: Across all age demographics and geographic locations, people still value the branch and want them in their neighborhoods, ...
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Data
How Banks Help Customers Achieve Their Financial Goals
August 31, 2023
The Story: In our challenging economy, consumers understandably expect a lot from their primary banking relationship. They want fast transactions ...
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Consumer Behavior
Banking Customers Want Human Connection & Consultation
August 18, 2023
The Story: While customers want to be able to reach companies on any channel they choose, new research on consumer ...
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Banking Mergers
Banking Leaders Prioritizing M&A for Scale
August 10, 2023
The Story: Data tracking financial institution priorities throughout 2023 finds that nearly two out of ten banking leaders rank acquisition ...
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