Believe In Banking

Customer Engagement Goes Hand in Hand with Customer Experience

The Story: Many organizations are concentrating their efforts on creating customer experiences that are seamless and accessible. But data from ...
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Banking Industry

Large Majority of Bank Customers Use a Mix of Online and Branch Banking

The Story: New data shows that despite the rise in digital channels, nine out of ten consumers continue to use ...
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Banks and Credit Unions

Concerned about Economic Conditions, Consumers Want Their Bank’s Financial Advice

The Story: At a time when customers report a decline in their overall financial health – 9% YOY according to ...
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Banks and Credit Unions

Digital Signage Is an Essential Element of the Branch Banking Experience

The Story: Digital signage is becoming more prominent in all retail spaces, but especially in banking, where 90% of financial ...
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Community Banking

Growth Opportunity for Community Banks and Credit Unions in Small Business Lending

The Story: Although the pandemic brought many small businesses to community financial institutions through the PPP program, those same banks ...
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Banking

How Financial Wellness Programs Help Consumers Rise Above Low Literacy

The Story: Data from the National Financial Educators Council finds that nearly 7 out of 10 consumers report losing up ...
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Banking

Building on Consumer Confidence in Financial Institutions

The Story: New data finds that despite recent challenges in the sector, overall faith in banking is up nine percentage ...
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Banking

Millennials Favor Banks That Show Support for Local Communities

The Story:  Research from the Independent Community Bankers Association (ICBA) finds that Millennials prefer banks that support local communities. Even ...
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ATMs

Addressing Consumer Cash Preferences in Bank Network Strategy

The Story: New research finds a notable upsurge in regular cash usage among consumers, rising 3 percentage points from 2020 ...
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