Q: How can banks plan for their branches in the post-COVID landscape?
In this segment, Gina addresses the need to build efficiencies into the physical branch channel. As many consumers have acclimated to digital channels in the current environment, many may not return post-COVID, but there are format options to help you reshape your network. Optimizing your delivery through the branch channel is critical to weather this storm and put you on a positive path toward the future.