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The Story: As M&A activity in banking soars, hitting its highest level in nearly 15 years, fresh data from the …
Investments in Black-owned financial institutions help reduce racial disparities and improve prospects of underbanked communities In a recent bylined article …
Research identifies the top five reasons why customers choose a particular bank as their primary financial institution. Source: EPAM Continuum, …
Younger banking customers would be more likely to visit their local bank branches if they offered a range of services. …
All signs point toward strong – and rising – confidence among consumers, with big purchases on the horizon. Sources: Reuters, …
The Story: According to new data from Genesys, good CX includes empathetic customer support. In fact, 70% of consumers say …
Post-COVID, video and remote channels are on the rise. Sources: Adrenaline, ITM Consumer Insights Study, March, 2021; Accenture, Empathetic Banking, …
The Story: Even before the pandemic, the average American struggled to overcome unforeseen and unplanned for expenses like “car repairs, …
The Story: According to a new report by BoardReady, companies that have diverse boards are better prepared to come out …