Research

What Will Drive Customers to Your Branch?

A survey of U.S. and Canadian consumers finds that expanded functionality and the availability of financial expertise increased people’s desire …

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News

Inflation Eases as Consumer Holiday Spending Starts Off Strong

Leading economic indicators and consumer sentiment show positive momentum for retail, lending and banking sectors The numbers are in, and …

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News

Centering Human Interaction, Banks Deliver More Mature Customer Experiences

Going beyond omnichannel into a more mature ‘Total Experience’ journey Though people prefer personalization – driven by data and digital …

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Research

Better Communication for Bank Marketers

New research has produced a wish-list from bank and credit union leaders, including growth areas that could help them create …

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News

TD Partners with Canada Post to Offer Consumer Loans

Public-private partnership expands access to banking products and services for Canadians across the country Following a successful market test, Canada …

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Data

Community Banks Boost Tech Budgets to Build Better CX

The Story: In 2022, community banks grew their technology budgets by an average of 11%, bringing the median yearly budget …

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Podcast

Biggest Banking Trends of 2022, Pt 1

In this special episode, we look at some of this year’s biggest banking trends. From meeting consumer’s unique needs to …

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Data

Digital Display Ads Show Signs of Dominance

The Story: New data on ad spending finds digital display garners nearly six out of every ten dollars spent, thanks …

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Data

Video Dominates Social Storytelling

The Story: Video is now the dominant type of content consumed on social media, occupying more than half of people’s …

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