Percentage of financial product purchases that come from companies other than a customer’s primary financial institution
Data

Banks Can Prevent Customer Defection by Using Personalization to Offer More Products

The Story: As fintech continues inroads into banking, FIs are discovering that their current checking and savings account customers may …

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citadel credit union portal on a computer, phone, and tablet
Feature

Meeting Demand for Banking Anytime, Anywhere

How financial institutions can compete with challengers and leverage data and opportunities for growth With the unbundling of financial services, …

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86% of banking customers willing to share data with their bank
Data

Trust Equals Transparency When it Comes to Customer Data

The Story: According to research from Capgemini featured in Business Insider, a vast majority of banking customers are willing to …

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How much do consumers know about their bank’s role in climate change?
Research

How much do consumers know about their bank’s role in climate change?

A new study from Bank of the West finds that four out of five people are passionate about climate change. …

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silver Believe in Banking logo
News

Earth & Earnings – Banks Balance Sustainability and Shareholder Return

How the industry is meeting calls for meaningful environmental standards with passion and purpose  With Earth Day just past and …

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How are consumers using digital channels in banking?
Research

How are consumers using digital channels in banking?

Mobile and online banking tools are an essential part of a seamless omnichannel customer experience. Sources: Insider Intelligence, “Digital Banking …

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silver Believe in Banking logo
News

Omnichannel Opportunities & the New Normal in Banking 

Reducing friction in banking interactions – digital or in-person – that drives customers to challengers  In our modern COVID era, accessing …

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Majority of Consumers Want End-to-End Digital Banking Options
Research

Majority of Consumers Want End-to-End Digital Banking Options

As part of a complete omnichannel experience, digital account opening provides seamless customer convenience. Source: Signicat data, featured in The …

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76% of U.S. consumers who say the more they use digital tools to manage their money the more they trust them
Data

To Remain Competitive, Traditional FIs Should Increase Investments in Digital Tools, Messaging and Education

The Story: The pandemic saw late adopters latching onto fintech platforms, with U.S. uptake growing 30 percentage points between 2020 …

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