believe in banking podcast
Podcast

Believe In Banking Podcast: Episode #36

In Believe in Banking’s first podcast of the new year, Sean and Gina welcome David Trautman, chairman and CEO of …

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Podcast

Believe In Banking Podcast: Episode #35

In our final year-end special episode, we revisit topics that defined the year. Sean and Gina discuss the rise of …

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Podcast

Believe In Banking Podcast: Episode #34

In this special episode, we take a look back at the trends and topics that defined 2021. Sean and Gina …

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67% of customers who would rather feel heard on a customer service call than have a speedy resolution
Data

Human-centered customer experiences build bank and credit union loyalty

The Story: According to new data from Genesys, good CX includes empathetic customer support. In fact, 70% of consumers say …

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How do people want to connect with their bank or credit union today
Research

How do people want to connect with their bank or credit union today?

Post-COVID, video and remote channels are on the rise. Sources: Adrenaline, ITM Consumer Insights Study, March, 2021; Accenture, Empathetic Banking, …

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Podcast

Believe In Banking Podcast: Episode #33

In this episode, Sean and Gina discuss what’s on the minds of banking and credit union leaders as they face …

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71 percent of households facing difficulty saving because of unexpected expenses
Data

Consumers struggling with saving need tools and support from their financial institutions

The Story: Even before the pandemic, the average American struggled to overcome unforeseen and unplanned for expenses like “car repairs, …

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*Percentage of board seats occupied by diverse members delivering better year-over-year revenue
Data

Diverse boards create revenue growth through the pandemic

The Story: According to a new report by BoardReady, companies that have diverse boards are better prepared to come out …

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55% of people who report visiting a bank branch in person this year
Data

Access to bank branches remains highly valuable

The Story: The need for bank branches has not waned during COVID and is expected to remain a key service …

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