Majority of Consumers Want End-to-End Digital Banking Options
Research

Majority of Consumers Want End-to-End Digital Banking Options

As part of a complete omnichannel experience, digital account opening provides seamless customer convenience. Source: Signicat data, featured in The …

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Podcast

Believe In Banking Podcast: Episode #38

From mergers and acquisitions to branching into new markets, banking’s major focus post-pandemic is on growth. In this episode, Sean …

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Believe In Banking
Podcast

Believe In Banking Podcast: Episode #37

In Part 2 of their conversation, Sean and Gina welcome back David Trautman, chairman and CEO of Park National Bank. …

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believe in banking podcast
Podcast

Believe In Banking Podcast: Episode #36

In Believe in Banking’s first podcast of the new year, Sean and Gina welcome David Trautman, chairman and CEO of …

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Podcast

Believe In Banking Podcast: Episode #35

In our final year-end special episode, we revisit topics that defined the year. Sean and Gina discuss the rise of …

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Podcast

Believe In Banking Podcast: Episode #34

In this special episode, we take a look back at the trends and topics that defined 2021. Sean and Gina …

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67% of customers who would rather feel heard on a customer service call than have a speedy resolution
Data

Human-centered customer experiences build bank and credit union loyalty

The Story: According to new data from Genesys, good CX includes empathetic customer support. In fact, 70% of consumers say …

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How do people want to connect with their bank or credit union today
Research

How do people want to connect with their bank or credit union today?

Post-COVID, video and remote channels are on the rise. Sources: Adrenaline, ITM Consumer Insights Study, March, 2021; Accenture, Empathetic Banking, …

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