Data

Creating a Seamless Customer Experience Remains a Top Priority for Retail Bankers

The Story: Retail banking leaders continue to prioritize seamless customer experience as a key improvement they want to make in …

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Data

Consumers Benefit from Expert Financial Advice

The Story: According to robust research from FNBO in their 2022 Financial Wellness Survey, just one-third of consumers tap financial …

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60 percent of primary new account openings are made in branches
Data

Branches Are the Primary Channel for New Account Openings

The Story: Bank branches continue to be the primary driver of new-to-bank sales, representing the dominant revenue channel for institutions …

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News

TD Partners with Canada Post to Offer Consumer Loans

Public-private partnership expands access to banking products and services for Canadians across the country Following a successful market test, Canada …

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Data

Community Banks Boost Tech Budgets to Build Better CX

The Story: In 2022, community banks grew their technology budgets by an average of 11%, bringing the median yearly budget …

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Data

Digital Display Ads Show Signs of Dominance

The Story: New data on ad spending finds digital display garners nearly six out of every ten dollars spent, thanks …

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Data

Video Dominates Social Storytelling

The Story: Video is now the dominant type of content consumed on social media, occupying more than half of people’s …

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Data

Four of Ten Consumers Make Monthly Branch Visits

The Story: As the physical manifestation of the brand, a bank’s branch serves an integral role in creating a holistic …

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