How do people want to connect with their bank or credit union today
Research

How do people want to connect with their bank or credit union today?

Post-COVID, video and remote channels are on the rise. Sources: Adrenaline, ITM Consumer Insights Study, March, 2021; Accenture, Empathetic Banking, …

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FNBC drive thru ATM
Feature

Top-5 Ways to Continually Drive Good Customer Experiences in Banking

From evolving the role of the branch to investing in staffing, how banks are delivering exceptional CX even in the …

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silver Believe in Banking logo
News

For Financial Institutions, Technology Spend Equals Long-Term Solvency

Investments made by banks of all sizes result in a better economic outlook thanks to the efficiency and experience technology …

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Podcast

Believe In Banking Podcast: Episode #33

In this episode, Sean and Gina discuss what’s on the minds of banking and credit union leaders as they face …

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71 percent of households facing difficulty saving because of unexpected expenses
Data

Consumers struggling with saving need tools and support from their financial institutions

The Story: Even before the pandemic, the average American struggled to overcome unforeseen and unplanned for expenses like “car repairs, …

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*Percentage of board seats occupied by diverse members delivering better year-over-year revenue
Data

Diverse boards create revenue growth through the pandemic

The Story: According to a new report by BoardReady, companies that have diverse boards are better prepared to come out …

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silver Believe in Banking logo
News

Building Banking Diversity

Investments and initiatives to reach the underbanked and underserved communities in financial services Diversity continues to top the headlines in …

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Bank of Colorado ATM
Feature

From Digital to Data, the Top-5 Future Facing Trends in Banking

How financial institutions are setting themselves up for success through innovation culture and omnichannel delivery The dual demands of delivering …

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55% of people who report visiting a bank branch in person this year
Data

Access to bank branches remains highly valuable

The Story: The need for bank branches has not waned during COVID and is expected to remain a key service …

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