Research

How does customer experience influence people’s banking decisions?

CX plays an outsized role in growing wallet share. Source: Qualtrics XM Institute’s 2020 “ROI of Customer Experience Study,” December, …

Read
Data

Physical branch channel continues to play a vital role

The Story: While many consumers express a desire for online account opening, those who do initiate accounts digitally carry significantly lower …

Read
Research

What are people’s perceptions of banking brands in the post-pandemic era?

In a recent study tracking consumer preference across U.S. financial institutions, nearly every key indicator that influences a banking brand’s ability …

Read
Research

What do post-pandemic consumers want from brands?

The impact of COVID has shifted people’s brand priorities into five key categories

Read
Data

Financial account consolidation on the rise post-pandemic

The Story: As post-pandemic switching activity is on the rise, people are looking to simplify their financial lives by pulling all …

Read
BiB News Feature Header Image
News

Walmart, Walgreens and H&R Block Challenge the Status Quo in Banking

From big box to tax brands, disruption is coming fast and furious into the banking sector There has been no …

Read
How has COVID changed the way people use self-service technology for banking?
Research

How has COVID changed the way people use self-service technology for banking?

ITMs provide consumers a strong alternative to in-branch visits.

Read
BiB News Feature Header Image
News

Upsurge in Financial Wellness as a Differentiator for Banking

Financial services sector supports consumers coming out of COVID with valuable money management tools and financial planning counsel A renewed …

Read
30% of financial institutions whose top 2021 priority is developing better financial planning tools
Data

FIs deepen trust by prioritizing financial wellness for consumers

The Story: As consumers’ post-Covid interest in achieving financial wellness rises, more banks and credit unions are prioritizing that need …

Read