The average return on investment achieved by banks that have progressed further in data-analytics maturity is 61%
Data

Banks Embracing Data Analytics Have More Income Opportunities

The Story: Recent insights from Accenture about data-driven analytics in commercial banking find that financial institutions that focus on advancing their data …

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Cryptocurrency Acceptance on the Rise in Banking

New digital investment and payment opportunities expanding in financial services With JP Morgan Chase announcing its plan to broaden customer …

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34% increase in Small Business Administration fiscal year-to-date loan volume loan over 2020
Data

Rapidly Rising Levels of Small Business Lending Give Banks Needed Income Boost

The Story: New data from the Small Business Administration finds lending volume increasing at near-record levels as the economy comes …

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Small Business Lending Provides Banks and Credit Unions with Expanding Opportunities Post-COVID

New lending programs show small business support and commitment to community Even as COVID support programs for small businesses close …

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Research

How are consumer expectations changing in the post-pandemic era and how are financial institutions shifting to meet them?

Sources: Financial Brand, “The Future of Video Banking,” April 13, 2021; Accenture, “Empathetic Banking,”’ July 9, 2021

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69% of bank customers who receive advice from their banks act on it
Data

Financial institutions play critical role in financial guidance for customers

The Story: New data from J.D. Power’s annual U.S. Retail Banking Advice Satisfaction Study finds that financial institutions have a …

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Expanding Consultation and Advisory Services in Banking

From financial wellness to investment advisory services, consumers welcome banking’s consultations Responding to consumer demand for more value in their …

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62% of U.S. consumers expected to use in-branch banking services through to 2024
Data

Consumer access to physical bank branches in high demand post-pandemic

The Story: While the number of account holders visiting a bank branch continues its slow year-over-year decline as digital uptake …

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Branch Network Expansions Provide Banks Opportunities to Lean Local

Beyond customer acquisition, new branches help widen and deepen local banking relationships As others in financial services continue contraction of …

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