Percentage of financial product purchases that come from companies other than a customer’s primary financial institution
Data

Banks Can Prevent Customer Defection by Using Personalization to Offer More Products

The Story: As fintech continues inroads into banking, FIs are discovering that their current checking and savings account customers may …

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86% of banking customers willing to share data with their bank
Data

Trust Equals Transparency When it Comes to Customer Data

The Story: According to research from Capgemini featured in Business Insider, a vast majority of banking customers are willing to …

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Insights

Kellogg’s – A Purpose-Driven Brand on a Mission to Redefine Nourishment

How the beloved brand leverages a passion for people and a customer-centric mindset to revolutionize their breakfast bowls “First and …

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News

Earth & Earnings – Banks Balance Sustainability and Shareholder Return

How the industry is meeting calls for meaningful environmental standards with passion and purpose  With Earth Day just past and …

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News

Omnichannel Opportunities & the New Normal in Banking 

Reducing friction in banking interactions – digital or in-person – that drives customers to challengers  In our modern COVID era, accessing …

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Majority of Consumers Want End-to-End Digital Banking Options
Research

Majority of Consumers Want End-to-End Digital Banking Options

As part of a complete omnichannel experience, digital account opening provides seamless customer convenience. Source: Signicat data, featured in The …

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76% of U.S. consumers who say the more they use digital tools to manage their money the more they trust them
Data

To Remain Competitive, Traditional FIs Should Increase Investments in Digital Tools, Messaging and Education

The Story: The pandemic saw late adopters latching onto fintech platforms, with U.S. uptake growing 30 percentage points between 2020 …

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News

Spotlight on Environment and Sustainability in Banking

From reducing oil and gas investments to regulating greenhouse emissions, here’s how financial institutions are putting environmental issues center stage …

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News

What U.S. Financial Institutions Can Learn from Canadian Open Banking

How Canada’s financial services sector is navigating consumer-directed finance and the new opportunities it brings Tracking toward the country’s January …

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