Young youthful fast food worker working at Chick-fil-a drive through amidst cars take orders with tablet.
Insights

Delivering on the Drive-Thru: Best Practices from Customer Experience Leader Chick-fil-A

Few consumer brands are more renowned for delivering stellar drive-thru experiences than Chick-fil-A. The chicken franchise is so beloved that their …

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Woman with red leather Dior bag and brown pink fur coat before John Richmond fashion show, Milan Fashion Week street style
Insights

Lessons from the Runway: What Banking Can Learn from Luxury Fashion Brand Dior

As COVID’s initial lockdowns shuttered retail storefronts and the “new normal“ of social distancing drove consumers en masse to shop …

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The North Face x Gucci Logo
Insights

What Banking Can Learn from North Face & Gucci Collab

Cultural relevance and sustainability as key to unlocking Gen Z loyalty One brand is known for high-performance gear for hardcore …

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African American man in casual shirt paying with credit card online while making orders via the Internet. Successful black businessman making transaction using mobile bank application.
Feature

Digital + Physical Delivery in Banking = More Growth

Meeting delivery demands as channel platforms shift toward the consumer post-COVID As consumers’ embrace of digital channels skyrockets – no …

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Financial advisor explaining contract to customers wearing protective gloves and face mask stock photo
Feature

The Evolution of Branch Banking in Our New COVID Normal

The top-four ways banks and credit unions are continuing to meet their role as essential services, even amid a COVID …

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60% of mid-sized FIs whose top priority is increasing new-to-bank account openings
Data

FIs drive needed customer acquisition through data-driven marketing

The Story: As COVID generates more switching activity among both consumers and businesses, new customer acquisition is even more crucial …

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Feature

An Introduction to Integrating Brands Following M&A

First things first: considerations for building a smart brand strategy following mergers and acquisitions One of the most high-profile financial …

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What's Next - How Banking Copes with COVID's Near Term Challenges
Feature

What’s Next: How Banking Copes with COVID’s Near-Term Challenges

A snapshot of how the financial services sector is preparing for what lies ahead and a brand to branch checklist …

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News

Update on Small Business Lending During COVID

Challenges to commercial credit market as the pandemic wears on While the commercial lending following the rollout of the Paycheck …

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