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Low Financial Literacy Costs Consumers Thousands of Dollars Each Year
March 10, 2022
The Story: A recent survey by the Financial Educators Council asked consumers how much money they estimate losing because of a ...
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Data
Financial Marketers Overestimate the Quality of Customer Experience They Deliver
March 3, 2022
The Story: New data finds a persistent gap between marketers’ perception of the customer experience they are providing, and the ...
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Data
Vast Majority of Merger & Acquisition Deals in Banking are Between Community Banks
February 25, 2022
The Story: As M&A activity in banking soars, hitting its highest level in nearly 15 years, fresh data from the ...
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Data
Investing in Marketing Seeds Growth for Financial Institutions
February 4, 2022
The Story: New data from a survey of community banking leaders finds a majority plan to increase digital marketing budgets ...
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Research
How do people choose a primary bank?
January 27, 2022
Research identifies the top five reasons why customers choose a particular bank as their primary financial institution. Source: EPAM Continuum, ...
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Data
Consumers Want Financial Flexibility in Banking Accounts & Advice
January 21, 2022
The Story: With overdraft fees in the spotlight, many large financial institutions are reevaluating a fee-based approach to overdrawn accounts. ...
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Research
What do Gen Z customers want from their bank branches?
January 11, 2022
Younger banking customers would be more likely to visit their local bank branches if they offered a range of services. ...
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Data
Data Finds Retail Isn’t Dead – But Bad Retail Is
December 10, 2021
The Story: Brick-and-mortar retail stores are evolving. With the vast adoption of e-commerce, stores with the highest foot traffic are ...
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Data
Despite Digital Options, Gen Z Wants In-Person Retail Experiences
December 2, 2021
The Story: A vast majority of Gen Z customers still want the experience of in-person shopping, with 74% emphasizing the ...
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