Data You Can Use

66% of consumers who have had or would like to have personal financial support video calls with bankers
Data

Banking Consumers Desire Virtual Personal Finance Support

August 20, 2021
The Story: As consumers become more comfortable with online meetings at work and telemedicine appointments, consumers are using the same kind ...
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70% of consumers who prefer self-service technology for in-store shopping
Data

Consumers Value Self-Service Technology in Retail

August 13, 2021
The Story: As consumers increasingly return to in-person shopping, they have high expectations of retail brands. While digital channels got ...
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How do younger people handle their money?
Research

How do younger people handle their money?

August 6, 2021
From holding accounts at multiple institutions to in-branch banking, younger consumers value flexibility with their finances Sources: Cornerstone Advisors, February, ...
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The average return on investment achieved by banks that have progressed further in data-analytics maturity is 61%
Data

Banks Embracing Data Analytics Have More Income Opportunities

July 30, 2021
The Story: Recent insights from Accenture about data-driven analytics in commercial banking find that financial institutions that focus on advancing their data ...
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34% increase in Small Business Administration fiscal year-to-date loan volume loan over 2020
Data

Rapidly Rising Levels of Small Business Lending Give Banks Needed Income Boost

July 23, 2021
The Story: New data from the Small Business Administration finds lending volume increasing at near-record levels as the economy comes ...
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Research

How are consumer expectations changing in the post-pandemic era and how are financial institutions shifting to meet them?

July 15, 2021
Sources: Financial Brand, “The Future of Video Banking,” April 13, 2021; Accenture, “Empathetic Banking,”’ July 9, 2021
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69% of bank customers who receive advice from their banks act on it
Data

Financial institutions play critical role in financial guidance for customers

July 9, 2021
The Story: New data from J.D. Power’s annual U.S. Retail Banking Advice Satisfaction Study finds that financial institutions have a ...
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How are people using digital channels to connect with brands?
Research

How are people using digital channels to connect with brands?

July 2, 2021
The pandemic has had a dramatic impact on how people research, buy and advocate for brands. Sources: Global Web Index, ...
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62% of U.S. consumers expected to use in-branch banking services through to 2024
Data

Consumer Access to Physical Bank Branches in High Demand Post-Pandemic

June 25, 2021
The Story: While the number of account holders visiting a bank branch continues its slow year-over-year decline as digital uptake ...
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