Data You Can Use

Data

Personalization vs. Personal Interaction

November 12, 2021
The Story: Though new digital tools can personalize a customer’s experience by using marketing automation to offer products and services ...
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How optimistic are U.S. consumers?
Research

How optimistic are U.S. consumers?

November 5, 2021
All signs point toward strong – and rising – confidence among consumers, with big purchases on the horizon. Sources: Reuters, ...
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67% of customers who would rather feel heard on a customer service call than have a speedy resolution
Data

Human-centered customer experiences build bank and credit union loyalty

October 26, 2021
The Story: According to new data from Genesys, good CX includes empathetic customer support. In fact, 70% of consumers say ...
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How do people want to connect with their bank or credit union today
Research

How do people want to connect with their bank or credit union today?

October 22, 2021
Post-COVID, video and remote channels are on the rise. Sources: Adrenaline, ITM Consumer Insights Study, March, 2021; Accenture, Empathetic Banking, ...
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71 percent of households facing difficulty saving because of unexpected expenses
Data

Consumers struggling with saving need tools and support from their financial institutions

October 8, 2021
The Story: Even before the pandemic, the average American struggled to overcome unforeseen and unplanned for expenses like “car repairs, ...
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*Percentage of board seats occupied by diverse members delivering better year-over-year revenue
Data

Diverse boards create revenue growth through the pandemic

October 1, 2021
The Story: According to a new report by BoardReady, companies that have diverse boards are better prepared to come out ...
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55% of people who report visiting a bank branch in person this year
Data

Access to bank branches remains highly valuable

September 17, 2021
The Story: The need for bank branches has not waned during COVID and is expected to remain a key service ...
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40% of US consumers still cite cash as their preferred payment method
Data

Consumers still consider cash essential even through the pandemic

September 8, 2021
The Story: New data shows that a significant percentage of consumers still prefer cash, despite the availability of digital payment methods. ...
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43% of consumers who think digital banking products are important to their everyday financial needs
Data

Digital Banking Products Are Critical to Consumers’ Daily Finances

August 27, 2021
The Story: Throughout the pandemic, consumers have reassessed their long-term economic plans and want to have more control over personal finances. ...
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