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Building trusting relationships drives brand loyalty and wallet share. Source: Insider Intelligence Banking Digital Trust Survey, Q1 2021
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Content focused on financial literacy and education can create meaningful connections with customers Spring is the season of renewal, and in 2021 that holds true more than ever. As consumer...
CX plays an outsized role in growing wallet share. Source: Qualtrics XM Institute’s 2020 “ROI of Customer Experience Study,” December, 2020
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Experiential, educationally-focused store environments that seamlessly integrate technology are the future of a growing industry In another example of the rebounding economy and retail resurgence, the country’s largest cannabis company...
Leveraging data to inform brand experience, branch design and meaningful marketing in financial services In today’s data-rich environment, brands are awash in a sea of information. From customer insights to...
An industry snapshot of banking’s rising commitment to environmental and green initiatives As part of a focus on Earth Day, financial institutions released a spate of environmental sustainability policies and...
Indicators and influences from the retail sector on branch formats It’s no secret that the branch banking experience is due for an overhaul. While COVID impacted branch accessibility for consumers...
Good news for transactions at the store and the branch as brick-and-mortar shopping returns in force As COVID’s initial lockdowns drove consumers en masse off the high street, out of...
A roundup of recent M&A bank deals and how FIs can respond to consumer demands for better banking experiences With concerns over credit losses receding and the economy stabilizing, financial...