55% of people who report visiting a bank branch in person this year
Banking Industry

Access to bank branches remains highly valuable

The Story: The need for bank branches has not waned during COVID and is expected to remain a key service ...
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40% of US consumers still cite cash as their preferred payment method
Banking Industry

Consumers still consider cash essential even through the pandemic

The Story: New data shows that a significant percentage of consumers still prefer cash, despite the availability of digital payment methods. ...
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Banks and Credit Unions

Purpose-Driven Decisions: Big Brands Committing to Change

With people looking for brands they can trust, worker and consumer support get the spotlight in our post-pandemic era As ...
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Banking

Cryptocurrency Acceptance on the Rise in Banking

New digital investment and payment opportunities expanding in financial services With JP Morgan Chase announcing its plan to broaden customer ...
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Banking

Small Business Lending Provides Banks and Credit Unions with Expanding Opportunities Post-COVID

New lending programs show small business support and commitment to community Even as COVID support programs for small businesses close ...
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Consumer Behavior

How are consumer expectations changing in the post-pandemic era and how are financial institutions shifting to meet them?

Sources: Financial Brand, “The Future of Video Banking,” April 13, 2021; Accenture, “Empathetic Banking,”’ July 9, 2021
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Family moving into a new house
Banking

Banking on the Move: Making the Most of Mobility

How banks and credit unions can optimize opportunities for growth by meeting people where they are The pandemic prompted widespread ...
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John Legend plays piano with his son sitting beside him in a new Vrbo commercial
Banks and Credit Unions

Welcome Back: Post-Pandemic Brands Ready their Return to a New Normal

Smart marketing and advertising messages from brands recognize the impact of pandemic-life on consumers, even as we look to brighter ...
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Banking

Expanding Consultation and Advisory Services in Banking

From financial wellness to investment advisory services, consumers welcome banking’s consultations Responding to consumer demand for more value in their ...
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