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Banking Industry
Biggest Banking Trends of 2022, Pt 1
October 19, 2022
In this special episode, we look at some of this year’s biggest banking trends. From meeting consumer’s unique needs to ...
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Banking Industry
How do people choose a primary bank?
January 27, 2022
Research identifies the top five reasons why customers choose a particular bank as their primary financial institution. Source: EPAM Continuum, ...
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Banking Industry
What do Gen Z customers want from their bank branches?
January 11, 2022
Younger banking customers would be more likely to visit their local bank branches if they offered a range of services. ...
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Banking Podcast
Banking 2021, Part 2: Banking Trends & Topics That Defined The Year
December 15, 2021
In our final year-end episode, we revisit topics that defined the year. Sean and Gina discuss the rise of Purpose ...
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Banking Industry
Personalization vs. Personal Interaction
November 12, 2021
The Story: Though new digital tools can personalize a customer’s experience by using marketing automation to offer products and services ...
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Banking Industry
How optimistic are U.S. consumers?
November 5, 2021
All signs point toward strong – and rising – confidence among consumers, with big purchases on the horizon. Sources: Reuters, ...
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Banking Industry
Human-centered customer experiences build bank and credit union loyalty
October 26, 2021
The Story: According to new data from Genesys, good CX includes empathetic customer support. In fact, 70% of consumers say ...
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Banking Industry
Consumers struggling with saving need tools and support from their financial institutions
October 8, 2021
The Story: Even before the pandemic, the average American struggled to overcome unforeseen and unplanned for expenses like “car repairs, ...
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Banking Industry
Diverse boards create revenue growth through the pandemic
October 1, 2021
The Story: According to a new report by BoardReady, companies that have diverse boards are better prepared to come out ...
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