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Research identifies the top five reasons why customers choose a particular bank as their primary financial institution. Source: EPAM Continuum, …
Younger banking customers would be more likely to visit their local bank branches if they offered a range of services. …
In our final year-end special episode, we revisit topics that defined the year. Sean and Gina discuss the rise of …
The Story: Though new digital tools can personalize a customer’s experience by using marketing automation to offer products and services …
All signs point toward strong – and rising – confidence among consumers, with big purchases on the horizon. Sources: Reuters, …
The Story: According to new data from Genesys, good CX includes empathetic customer support. In fact, 70% of consumers say …
Post-COVID, video and remote channels are on the rise. Sources: Adrenaline, ITM Consumer Insights Study, March, 2021; Accenture, Empathetic Banking, …
The Story: Even before the pandemic, the average American struggled to overcome unforeseen and unplanned for expenses like “car repairs, …
The Story: According to a new report by BoardReady, companies that have diverse boards are better prepared to come out …