Blue gradient photo with double BIB logo
Banking Industry

Biggest Banking Trends of 2022, Pt 1

In this special episode, we look at some of this year’s biggest banking trends. From meeting consumer’s unique needs to …

Read
How do people choose a primary bank?
Bank Branches

How do people choose a primary bank?

Research identifies the top five reasons why customers choose a particular bank as their primary financial institution. Source: EPAM Continuum, …

Read
What do Gen Z customers want from their bank branches?
Bank Branches

What do Gen Z customers want from their bank branches?

Younger banking customers would be more likely to visit their local bank branches if they offered a range of services. …

Read
believe in banking podcast logo
Banking Podcast

Banking 2021, Part 2: Banking Trends & Topics That Defined The Year

In our final year-end episode, we revisit topics that defined the year. Sean and Gina discuss the rise of Purpose …

Read
Banking Industry

Personalization vs. Personal Interaction

The Story: Though new digital tools can personalize a customer’s experience by using marketing automation to offer products and services …

Read
How optimistic are U.S. consumers?
Banking Industry

How optimistic are U.S. consumers?

All signs point toward strong – and rising – confidence among consumers, with big purchases on the horizon. Sources: Reuters, …

Read
67% of customers who would rather feel heard on a customer service call than have a speedy resolution
Banking Industry

Human-centered customer experiences build bank and credit union loyalty

The Story: According to new data from Genesys, good CX includes empathetic customer support. In fact, 70% of consumers say …

Read
71 percent of households facing difficulty saving because of unexpected expenses
Banking Industry

Consumers struggling with saving need tools and support from their financial institutions

The Story: Even before the pandemic, the average American struggled to overcome unforeseen and unplanned for expenses like “car repairs, …

Read
*Percentage of board seats occupied by diverse members delivering better year-over-year revenue
Banking Industry

Diverse boards create revenue growth through the pandemic

The Story: According to a new report by BoardReady, companies that have diverse boards are better prepared to come out …

Read