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How human-centered banking delivers for people in our post-pandemic era Despite increasing competition for their money and loyalty – from big banks to fintech and payment options – banking consumers...
The Story: New data finds a persistent gap between marketers’ perception of the customer experience they are providing, and the service customers believe they are receiving. Specifically, the areas where...
The Story: As M&A activity in banking soars, hitting its highest level in nearly 15 years, fresh data from the federal banking system of the U.S. sheds more light on...
Strategic banking mergers & acquisitions help institutions provide strength, scale and service solutions Following the biggest deal-making year in fourteen years, bank M&A activity in 2021 resulted in one of...
In Part 2 of their conversation, Sean and Gina welcome back David Trautman, chairman and CEO of Park National Bank. They discuss how a realignment and rebrand provided the bank...
Efforts to improve diversity in banking and investments in Black-owned banks are paying off in communities across the country. According to BankBlack: “Black-owned and operated, financial institutions are pillars in...
Investments in Black-owned financial institutions help reduce racial disparities and improve prospects of underbanked communities In a recent bylined article in Independent Banker magazine, the president of the country’s second-oldest...
From personalized marketing to branch banking, how financial institutions can invest where it matters and deliver better banking experiences A new year in our new normal, the banking sector is...
How financial institutions on both sides of the border are amping up their North American banking presence News that Canadian banking giant BMO is expanding further into U.S. geographies –...