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Barnes & Noble’s new approach to store formats and localization reinvigorates the retailer As we emerge slowly but surely into post-pandemic life, the retail sector is poised for a revived...
As post-pandemic consumer focus shifts to achieving financial wellness, and as financial institutions look at ways to meaningfully infuse purpose into their organizations while maximizing opportunities, one South African bank...
Few consumer brands are more renowned for delivering stellar drive-thru experiences than Chick-fil-A. The chicken franchise is so beloved that their store openings are highly-anticipated community events with opening day...
Among the many business pivots COVID has catalyzed, one of the most remarkable – and perhaps inevitable – has been a new focus on and investment in the drive-through, and...
Of the many changes COVID has helped spur, one of the most dramatic has been its dizzying effect on what media we connect to and just how much of it...
Interbrand’s list of the Best Global Brands demonstrates what banking can learn from brands that leverage COVID as a catalyst In what has been the most tumultuous year of our...
Of the many societal changes that the COVID crisis has sparked or accelerated, one of the most powerful – and surprising – has been its effect on where Americans live....
In late August, as the country tentatively moved toward a new normal and a cautious resumption of public life, Amazon made a bold, and to many, surprising move. As Business...
During times of crisis, organizations’ first response is often to look outside – to their customers – pivoting to serve and communicate in ways that better meet their emerging needs....