A Barnes and Noble store across the street from Union Square Park. People can be seen.
Insights

What can banking learn from book retailers?

Barnes & Noble’s new approach to store formats and localization reinvigorates the retailer As we emerge slowly but surely into …

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Insights

How Banking Can Help Consumers Build Rewarding Relationships with Money

As post-pandemic consumer focus shifts to achieving financial wellness, and as financial institutions look at ways to meaningfully infuse purpose …

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Young youthful fast food worker working at Chick-fil-a drive through amidst cars take orders with tablet.
Insights

Delivering on the Drive-Thru: Best Practices from Customer Experience Leader Chick-fil-A

Few consumer brands are more renowned for delivering stellar drive-thru experiences than Chick-fil-A. The chicken franchise is so beloved that their …

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Insights

A new day for the drive-through

Among the many business pivots COVID has catalyzed, one of the most remarkable – and perhaps inevitable – has been …

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Insights

The Rise (and rise) of Social Media

Of the many changes COVID has helped spur, one of the most dramatic has been its dizzying effect on what …

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Insights

Solid Brands Building Strength

Interbrand’s list of the Best Global Brands demonstrates what banking can learn from brands that leverage COVID as a catalyst …

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Insights

Opportunities Abound as Americans Are on the Move

Of the many societal changes that the COVID crisis has sparked or accelerated, one of the most powerful – and …

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Insights

Lessons for banking from Amazon Fresh’s retail rollout during COVID

In late August, as the country tentatively moved toward a new normal and a cautious resumption of public life, Amazon …

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Insights

In times of challenge, empathy lights the path forward

Hyatt’s leadership commits to change from the inside-out Very few other industries have been hit quite as hard by COVID …

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