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In this special episode, Sean and Gina welcome Jimmy Stead, Chief Consumer Banking Officer at Frost Bank, a $40 billion Texas-based bank that is focused squarely on the customer’s experience....
A preview of our upcoming special guest episode, here Sean and Gina welcome Jimmy Stead, Chief Consumer Banking Officer at Frost Bank, to discuss Frost’s unique story of service in...
In part two of the special guest episode of the Believe in Banking podcast, Sean and Gina welcome back Brad Tidwell, president and CEO of VeraBank, a community bank in...
In part one of this special guest episode of the Believe in Banking podcast, Sean and Gina welcome Brad Tidwell, president and CEO of VeraBank, a true community bank. Bringing...
The Story: As the COVID crisis continues, people are facing increased stress about both personal finances and the longer-term effects on the broader economy—a psychological shift in consumer confidence that...
A roundup of five best practices for brands during the global health crisis and beyond As we round the corner on five-plus months of our COVID life, it’s only natural...
A real-world case study on optimizing the branch network and reinvesting in banking’s biggest growth opportunity It is well understood that COVID is presenting what PwC calls “the most serious...
Q: How can banks plan for their branches in the post-COVID landscape? In this segment, Gina addresses the need to build efficiencies into the physical branch channel. As many consumers...
Serving customers disrupted by the pandemic is providing banks and credit unions an opportunity to validate the trust we place in our financial institutions in both good times and bad...