Banking Industry

Money-Minded: How Banking Serves Generation Alpha

See how banks and credit unions meet the financial needs of a new generation of digital natives ready to save, ...
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Branch Banking

Creating a Seamless Customer Experience Remains a Top Priority for Retail Bankers

The Story: Retail banking leaders continue to prioritize seamless customer experience as a key improvement they want to make in ...
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Branch Banking

How Reinvesting in Key Branch Locations Improves Customer Acquisition

The Story: As bank branch closures drive customer departures, studies find that 60% of “mobile-only” customers in the U.S. and ...
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Brand Strategy

Gen Z Consumers Choose Brands That Understand Them

The Story: The Gen Z customer is a conscious consumer who prefers to support brands that align with their values ...
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Banking Industry

Digital Banking Consumers’ View on the Core Values of Their Institutions

A recent digital trust benchmark survey gauged customer perspectives on their bank’s purpose-driven commitments. Source: Insider Intelligence, “U.S. Banking Digital ...
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Marketers report big benefits in affinity when customers positively identify with their brand’s stance.
Banking Industry

Enduring Support for Brand Purpose

Marketers report big benefits in affinity when customers positively identify with their brand’s stance. Source: Trustpilot, “Brands that Take a ...
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How Much Are Consumers Using Embedded Finance?
Banking Industry

How Much Are Consumers Using Embedded Finance?

Embedded finance technology and digital banking tools make consumers’ lives easier. New research shows rising consumer use and provides growth opportunities for ...
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Infographic of survey results about consumer financial priorities
Banking Industry

Consumers Share Their Top Financial Priorities

A recent survey finds consumers of all generations prioritize financial wellness. Source: FNBO, “FNBO Releases Data from 2022 ‘Financial Wellness’ ...
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How much do consumers know about their bank’s role in climate change?
Banking Industry

How much do consumers know about their bank’s role in climate change?

A new study from Bank of the West finds that four out of five people are passionate about climate change. ...
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