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Knowing how consumers want to use the branch is essential to delivering the right banking experience. Source: American Banker, “Humanizing the Bank Customer Experience’” August, 2022
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The Story: New research finds a notable upsurge in regular cash usage among consumers, rising 3 percentage points from 2020 levels. This trend indicates a resumption of pre-pandemic cash patterns...
Consumer faith in the financial services sector buoyed by their primary institution’s stability and recent deals strengthening the country’s banking system The British maxim to “Keep Calm and Carry On”...
The Story: New survey data from Morning Consult finds that Americans’ level of trust in banks has remained resolute even in the wake of key institutional failures over the last...
See how banks and credit unions meet the financial needs of a new generation of digital natives ready to save, spend, budget, and plan Much of the news about younger...
The Story: Retail banking leaders continue to prioritize seamless customer experience as a key improvement they want to make in 2023. Even more, 24% cite improvement of integrated multichannel delivery...
The Story: As bank branch closures drive customer departures, studies find that 60% of “mobile-only” customers in the U.S. and Canada are not so exclusively committed to just one banking...
The Story: The Gen Z customer is a conscious consumer who prefers to support brands that align with their values and recognize their wants and needs, according to data on...
A recent digital trust benchmark survey gauged customer perspectives on their bank’s purpose-driven commitments. Source: Insider Intelligence, “U.S. Banking Digital Trust Benchmark” August, 2022
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