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The Story: According to new data from Genesys, good CX includes empathetic customer support. In fact, 70% of consumers say that a company is only as good as their customer...
Post-COVID, video and remote channels are on the rise. Sources: Adrenaline, ITM Consumer Insights Study, March, 2021; Accenture, Empathetic Banking, September 17, 2021; Insider Intelligence, Consumer Banking Habits, August 2021
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Investments made by banks of all sizes result in a better economic outlook thanks to the efficiency and experience technology drives New reporting shows that investing in technology may have...
The Story: The need for bank branches has not waned during COVID and is expected to remain a key service for consumers. In fact, EMarketer’s Insider Intelligence recently compiled research...
The Story: New data shows that a significant percentage of consumers still prefer cash, despite the availability of digital payment methods. This is especially true when they’re making quick, small purchases...
Why consumers still prefer cash for some purchases and how financial services companies are creating solutions for hard currency in an increasingly digital world Despite the upsurge in digital banking...
The Story: Throughout the pandemic, consumers have reassessed their long-term economic plans and want to have more control over personal finances. That includes a combination of digital banking products and tools...
As mobile banking adoption skyrockets, it’s no surprise that competition among banks intensifies. Now, new data finds one big bank is pulling ahead – getting one out of every three...
The Story: As consumers increasingly return to in-person shopping, they have high expectations of retail brands. While digital channels got a big boost during the last 18+ months, what consumers...