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A new study from Bank of the West finds that four out of five people are passionate about climate change. …
Research identifies the top five reasons why customers choose a particular bank as their primary financial institution. Source: EPAM Continuum, …
The Story: With overdraft fees in the spotlight, many large financial institutions are reevaluating a fee-based approach to overdrawn accounts. …
Younger banking customers would be more likely to visit their local bank branches if they offered a range of services. …
The Story: Though new digital tools can personalize a customer’s experience by using marketing automation to offer products and services …
All signs point toward strong – and rising – confidence among consumers, with big purchases on the horizon. Sources: Reuters, …
Upbeat consumer sentiment and key economic indicators show rebounding economy just in time for the holiday season With the approaching …
The Story: According to new data from Genesys, good CX includes empathetic customer support. In fact, 70% of consumers say …
Post-COVID, video and remote channels are on the rise. Sources: Adrenaline, ITM Consumer Insights Study, March, 2021; Accenture, Empathetic Banking, …