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Knowing how consumers want to use the branch is essential to delivering the right banking experience. Source: American Banker, “Humanizing the Bank Customer Experience’” August, 2022
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The Story: Data from the National Financial Educators Council finds that nearly 7 out of 10 consumers report losing up to $499 because of low financial literacy, with 15% reporting...
Community based institutions provide sure and steady support in the wake of larger niche bank failures As the initial shock over recent bank failures settles, the financial services industry is...
Financial brands seek renewed relevance in peoples’ lives as new generations expect different experiences from their primary bank or credit union. Source: Adrenaline, “Financial Industry Pulse,” January, 2023
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The Story: Distinction and differentiation are essential for building brand awareness, and new data from Adrenaline reveals just how much financial brands think standing out matters. With so many competitors...
In the “Believe in Banking Podcast: The Growth Edition,” Sean and Gina discuss ways that banks and credit unions are meeting the industry’s the imperative to grow. They discuss how...
The Story: Recent consumer data shows that nearly one in three people want their bank or credit union to think beyond banking products and provide better solutions to help them...
How Black-owned financial institutions are serving communities with low to no access to financial services and improving the economic prospects of the underbanked With 40% of Black adults considered unbanked...
The Story: As members of Generation Alpha become teenagers in 2023, they are already thinking about their money. New data on Gen Z and Gen A finds that 67% of...