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The Story: A recent survey by the Financial Educators Council asked consumers how much money they estimate losing because of a lack of financial education and expertise. At $2,500 for...
How human-centered banking delivers for people in our post-pandemic era Despite increasing competition for their money and loyalty – from big banks to fintech and payment options – banking consumers...
The Story: New data finds a persistent gap between marketers’ perception of the customer experience they are providing, and the service customers believe they are receiving. Specifically, the areas where...
The Story: As M&A activity in banking soars, hitting its highest level in nearly 15 years, fresh data from the federal banking system of the U.S. sheds more light on...
The Story: New data from a survey of community banking leaders finds a majority plan to increase digital marketing budgets in 2022. Further, the same study finds 91.6% of leaders...
From personalized marketing to branch banking, how financial institutions can invest where it matters and deliver better banking experiences A new year in our new normal, the banking sector is...
How financial institutions can capitalize on this “golden era” for strategic decision making – from evaluating branch purpose to innovative ways to deliver value and do good As we approach...
In our final year-end episode, we revisit topics that defined the year. Sean and Gina discuss the rise of Purpose Driven Banking in 2021 and how it sets a new...
In this special episode, we take a look back at the trends and topics that defined 2021. Sean and Gina discuss how banking provided short-term solutions to challenges and what...