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How consumer expectation and experience are driving our next normal in branch banking No matter where you look across financial services today, you’ll undoubtedly find news of doom and gloom...
The Story: A recent survey by the Financial Educators Council asked consumers how much money they estimate losing because of a lack of financial education and expertise. At $2,500 for...
How human-centered banking delivers for people in our post-pandemic era Despite increasing competition for their money and loyalty – from big banks to fintech and payment options – banking consumers...
The Story: New data finds a persistent gap between marketers’ perception of the customer experience they are providing, and the service customers believe they are receiving. Specifically, the areas where...
The Story: As M&A activity in banking soars, hitting its highest level in nearly 15 years, fresh data from the federal banking system of the U.S. sheds more light on...
The Story: New data from a survey of community banking leaders finds a majority plan to increase digital marketing budgets in 2022. Further, the same study finds 91.6% of leaders...
From personalized marketing to branch banking, how financial institutions can invest where it matters and deliver better banking experiences A new year in our new normal, the banking sector is...
How financial institutions can capitalize on this “golden era” for strategic decision making – from evaluating branch purpose to innovative ways to deliver value and do good As we approach...
In our final year-end episode, we revisit topics that defined the year. Sean and Gina discuss the rise of Purpose Driven Banking in 2021 and how it sets a new...