Feature

Close-by, Convenient & Consultative – What Consumers Want from Branches

How consumer expectation and experience are driving our next normal in branch banking   No matter where you look across …

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17.9% of consumers who reported losing more than $2,500 in 2021
Data

Low Financial Literacy Costs Consumers Thousands of Dollars Each Year

The Story: A recent survey by the Financial Educators Council asked consumers how much money they estimate losing because of a …

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Fundamental Values: Consumers Want Trust, Personalization and Experience from their Banks
Feature

Fundamental Values: Trust, Personalization and Experience in Banking

How human-centered banking delivers for people in our post-pandemic era Despite increasing competition for their money and loyalty – from …

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Data

Financial Marketers Overestimate the Quality of Customer Experience They Deliver

The Story: New data finds a persistent gap between marketers’ perception of the customer experience they are providing, and the …

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87% of M&A transactions in banking that are between community banking organizations
Data

Vast Majority of Merger & Acquisition Deals in Banking are Between Community Banks

The Story: As M&A activity in banking soars, hitting its highest level in nearly 15 years, fresh data from the …

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65% of banking CEOs who expect to increase digital marketing spend in 2022
Data

Investing in Marketing Seeds Growth for Financial Institutions

The Story: New data from a survey of community banking leaders finds a majority plan to increase digital marketing budgets …

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Best Practices in Banking for 2022 and Beyond
Feature

Best Practices in Banking for 2022 and Beyond

From personalized marketing to branch banking, how financial institutions can invest where it matters and deliver better banking experiences A …

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Feature

Four Year-End Key Performance Indicators for Financial Institutions

How financial institutions can capitalize on this “golden era” for strategic decision making – from evaluating branch purpose to innovative …

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Podcast

Believe In Banking Podcast: Episode #35

In our final year-end special episode, we revisit topics that defined the year. Sean and Gina discuss the rise of …

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