Podcast

Lessons Learned & Looking Ahead at Banking in 2023

In the inaugural episode of the Believe in Banking podcast for 2023, Sean and Gina highlight industry insights on where …

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Data

Consumers Crave Personalization, Online and Off

The Story: Consumers want and expect personalized offerings from companies with more than half saying personalization matters to them all …

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How are consumers using digital channels in banking?
Research

How are consumers using digital channels in banking?

Mobile and online banking tools are an essential part of a seamless omnichannel customer experience. Sources: Insider Intelligence, “Digital Banking …

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News

Omnichannel Opportunities & the New Normal in Banking 

Reducing friction in banking interactions – digital or in-person – that drives customers to challengers  In our modern post-COVID era, accessing …

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Data

Financial Marketers Overestimate the Quality of Customer Experience They Deliver

The Story: New data finds a persistent gap between marketers’ perception of the customer experience they are providing, and the …

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Podcast

Banking 2021, Part 1: Trends & Topics That Defined The Year

In this special episode, we take a look back at the trends and topics that defined 2021. Sean and Gina …

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Bank of Colorado ATM
Feature

From Digital to Data, the Top-5 Future Facing Trends in Banking

How financial institutions are setting themselves up for success through innovation culture and omnichannel delivery The dual demands of delivering …

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55% of people who report visiting a bank branch in person this year
Data

Access to bank branches remains highly valuable

The Story: The need for bank branches has not waned during COVID and is expected to remain a key service …

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70% of consumers who prefer self-service technology for in-store shopping
Data

Consumers Value Self-Service Technology in Retail

The Story: As consumers increasingly return to in-person shopping, they have high expectations of retail brands. While digital channels got …

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