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New data from J.D. Power finds that consumers interact with their bank every three days Consumers report overall satisfaction with their primary banking relationship, according to the latest data from...
The Story: Even when consumers have easy access to digital banking and mobile apps, they continue to choose the branch for core banking functions, including account opening, deposits and payments,...
More than any other channel, people go to branches to get advice, open accounts, and purchase new products Having access to the branch remains the second most important consideration for...
The Story: At a time where consumers of all ages report feeling financial pressure, one often overlooked generational cohort has risen to the top as an exceptionally stressed demographic. Data...
The Story: More than half of Canadian consumers of all generations prefer familiar, trusted brands for their banking needs over trying something new, according to data from Insider Intelligence. Of...
In episode one of a two-part Believe in Banking podcast series on growth, Sean and Gina kick off the new year with a discussion around how financial institutions are increasing...
The Story: Growth is on the minds of bankers heading into 2024. New data from Bank Director finds more than eight in ten banking executives report that an attractive deposit...
The Story: When money’s tight, people tend to reassess all of their financial relationships, but none more than the one they have with their bank. Beyond understandable reasons for switching,...
The Story: While financial institutions have excelled in creating seamless in-person and digital customer experiences, internal operational processes remain a cumbersome reality for some banks, with employees encountering challenges as...