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Feature

From Digital to Data, the Top-5 Future Facing Trends in Banking

How financial institutions are setting themselves up for success through innovation culture and omnichannel delivery The dual demands of delivering …

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Podcast

Believe In Banking Podcast: Episode #31

In Part 4 of our special summer series revisiting our discussions with banking leaders, we’re spotlighting more community-first approaches from …

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Top-5 Ways to Make the Most of Opportunities in Banking
Feature

Top-5 Ways to Make the Most of Opportunities in Banking

From smart data strategies to products and services at the point of need, banks are maximizing their prospects With the …

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Feature

Activating Data: Unleashing the Power of Analytics for Banking Growth

How banks and credit unions can successfully translate data into meaningful insights to act on Driving smart decisions for growth …

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Research

How are consumer expectations changing in the post-pandemic era and how are financial institutions shifting to meet them?

Sources: Financial Brand, “The Future of Video Banking,” April 13, 2021; Accenture, “Empathetic Banking,”’ July 9, 2021

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69% of bank customers who receive advice from their banks act on it
Data

Financial institutions play critical role in financial guidance for customers

The Story: New data from J.D. Power’s annual U.S. Retail Banking Advice Satisfaction Study finds that financial institutions have a …

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Research

How is consumer financial behavior changing post-pandemic?

COVID spurred massive changes in the way consumers manage personal finance and interact with financial brands Source: ICF Next, COVID-19 …

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Research

How does trust affect the way people bank?

Building trusting relationships drives brand loyalty and wallet share. Source: Insider Intelligence Banking Digital Trust Survey, Q1 2021

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How does customer experience influence people’s banking decisions?
Research

How does customer experience influence people’s banking decisions?

CX plays an outsized role in growing wallet share. Source: Qualtrics XM Institute’s 2020 “ROI of Customer Experience Study,” December, …

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