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Consumers report greater satisfaction with banks, driven by investment in experiences and engagement Despite concerns about continuing inflationary pressure and interest rate impacts on the U.S. economy, one sector is...
New data from McKinsey’s “State of Retail Banking” finds financial institutions prioritizing deeper engagement and growing banking relationships Building better banking relationships isn’t just good for consumers; banks get big...
The Story: Data from the Financial Brand on current retail banking trends and institutional priorities finds that banking leaders are leaning into data to influence how their bank or credit...
In this special guest episode of the Believe in Banking podcast, Gina and Juliet welcome Andrew Hovet, Managing Director at Curinos, a data and insights company that helps financial institutions...
Customers expect trust and transparency from their primary financial institutions, especially when it comes to using their personal data Artificial intelligence is about to make big breakthroughs in banking, with...
Eight out of ten consumers say they’re satisfied with their banking relationship When asked what made them happy with their current primary bank: 48% stated it was due to the...
The Story: As generative artificial intelligence (AI) becomes more influential across all consumer-facing sectors, Chief Experience Officers (CXOs) for financial institutions are looking at ways to use AI to improve...
J.D. Power survey finds consumer satisfaction scores stay steady, but rising rate environment has them open to change Survey of more than 100,000 retail bank customers finds: 46% Certain they’ll...
How banks and credit unions are prioritizing the financial needs of the LGBTQ+ community New data from the Human Rights Campaign Fund finds that the LGBTQ+ community continues to face...