Data

Creating a Seamless Customer Experience Remains a Top Priority for Retail Bankers

The Story: Retail banking leaders continue to prioritize seamless customer experience as a key improvement they want to make in …

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News

Inflation Eases as Consumer Holiday Spending Starts Off Strong

Leading economic indicators and consumer sentiment show positive momentum for retail, lending and banking sectors The numbers are in, and …

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Podcast

Biggest Banking Trends of 2022, Pt 2

In part two of the “Biggest Banking Trends of 2022” special episode, Sean and Gina take stock of what’s on …

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News

Centering Human Interaction, Banks Deliver More Mature Customer Experiences

Going beyond omnichannel into a more mature ‘Total Experience’ journey Though people prefer personalization – driven by data and digital …

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Data

Community Banks Boost Tech Budgets to Build Better CX

The Story: In 2022, community banks grew their technology budgets by an average of 11%, bringing the median yearly budget …

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Podcast

Biggest Banking Trends of 2022, Pt 1

In this special episode, we look at some of this year’s biggest banking trends. From meeting consumer’s unique needs to …

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Data

Four of Ten Consumers Make Monthly Branch Visits

The Story: As the physical manifestation of the brand, a bank’s branch serves an integral role in creating a holistic …

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Data

ITMs Lead to Better Bank Outcomes

The Story: Institutions that deploy Interactive Teller Machines (ITMs) see sweeping improvements in efficiency, despite their upfront costs, according to …

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