believe in banking podcast
Podcast

Believe In Banking Podcast: Episode #40

One of the buzzworthy themes across the financial services sector is how to make banking better. With fintechs continuing to …

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Percentage of financial product purchases that come from companies other than a customer’s primary financial institution
Data

Banks Can Prevent Customer Defection by Using Personalization to Offer More Products

The Story: As fintech continues inroads into banking, FIs are discovering that their current checking and savings account customers may …

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Insights

Kellogg’s – A Purpose-Driven Brand on a Mission to Redefine Nourishment

How the beloved brand leverages a passion for people and a customer-centric mindset to revolutionize their breakfast bowls “First and …

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Podcast

Believe In Banking Podcast: Episode #38

From mergers and acquisitions to branching into new markets, banking’s major focus post-pandemic is on growth. In this episode, Sean …

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17.9% of consumers who reported losing more than $2,500 in 2021
Data

Low Financial Literacy Costs Consumers Thousands of Dollars Each Year

The Story: A recent survey by the Financial Educators Council asked consumers how much money they estimate losing because of a …

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Fundamental Values: Consumers Want Trust, Personalization and Experience from their Banks
Feature

Fundamental Values: Trust, Personalization and Experience in Banking

How human-centered banking delivers for people in our post-pandemic era Despite increasing competition for their money and loyalty – from …

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Data

Financial Marketers Overestimate the Quality of Customer Experience They Deliver

The Story: New data finds a persistent gap between marketers’ perception of the customer experience they are providing, and the …

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Feature

Four Year-End Key Performance Indicators for Financial Institutions

How financial institutions can capitalize on this “golden era” for strategic decision making – from evaluating branch purpose to innovative …

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News

How Employee Experience Drives Better Customer Experience in Banking

Banks and credit unions balance innovation and empathy to support better experiences for all With the much-touted release of ICBA’s …

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