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Research identifies the top five reasons why customers choose a particular bank as their primary financial institution. Source: EPAM Continuum, “Consumer Banking Report 2021,” October, 2021
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Younger banking customers would be more likely to visit their local bank branches if they offered a range of services. Source: EPAM Continuum, “Consumer Banking Report 2021,” October, 2021
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All signs point toward strong – and rising – confidence among consumers, with big purchases on the horizon. Sources: Reuters, “U.S. Consumer Confidence Rebounds,” October, 2021; U.S. News, “Consumer Confidence...
The Story: According to new data from Genesys, good CX includes empathetic customer support. In fact, 70% of consumers say that a company is only as good as their customer...
The Story: Even before the pandemic, the average American struggled to overcome unforeseen and unplanned for expenses like “car repairs, medical bills or even a broken phone,” according to the...
The Story: According to a new report by BoardReady, companies that have diverse boards are better prepared to come out on top when faced with challenging circumstances, like those found...
The Story: The need for bank branches has not waned during COVID and is expected to remain a key service for consumers. In fact, EMarketer’s Insider Intelligence recently compiled research...
The Story: New data shows that a significant percentage of consumers still prefer cash, despite the availability of digital payment methods. This is especially true when they’re making quick, small purchases...
How a strong economy and open banking are positioning the credit union sector for heightened merger and acquisition activity The economic rebound is well underway with Canada’s economy expected to...