70% of consumers who prefer self-service technology for in-store shopping
Bank Branches

Consumers Value Self-Service Technology in Retail

The Story: As consumers increasingly return to in-person shopping, they have high expectations of retail brands. While digital channels got …

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How are people using digital channels to connect with brands?
Banking Industry

How are people using digital channels to connect with brands?

The pandemic has had a dramatic impact on how people research, buy and advocate for brands. Sources: Global Web Index, …

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Banks and Credit Unions

How Banking Can Help Consumers Build Rewarding Relationships with Money

As post-pandemic consumer focus shifts to achieving financial wellness, and as financial institutions look at ways to meaningfully infuse purpose …

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Believe in Data

What’s most important to consumers seeking a primary financial relationship today?

Post pandemic, people value great experiences from brands they can trust.

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Banking

A Catalyst Known as COVID, Part III

Four ways the banking sector has changed during the pandemic and what changes we expect to remain long after the …

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Bank Branches

Believe In Banking Podcast: Episode #14

In this episode, Sean and Gina discuss how COVID has served as low tide, exposing whether a bank’s fundamental elements …

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Brand Architecture

Best Practices in Brand Integration After Merger & Acquisitions

Considerations and consequences for merging brands in the financial services sector In our last feature on Integrating Brands Following M&A, …

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