Sean Keathley discusses how to transform branch networks that drive efficiency for banks and better experiences for customers

Q: How can you turn your biggest expense into your biggest opportunity?

Coming into 2021, we’re hearing some cautious optimism across the banking industry. Whether it’s how banking delivered for consumers through PPP or what opportunities for growth are emerging in 2021, banking is seizing the challenge of doing more with less. The most successful institutions – and we have two powerful examples – are transforming their delivery by redesigning formats and staff models.