Search results for: branch

Insights

How much of your branch network has re-opened with social distancing measures in place?

How much of your branch network has re-opened with social distancing measures in place? None yet. Lobbies still open only by appointment. Less than 50% More than 50% 244de645f2 5 10 11 12

Read
Insights

Has your bank or credit union modified branch design or installed any special equipment to support social distancing?

Has your bank or credit union modified branch design or installed any special equipment to support social distancing? Yes No 96bc1daa26 3 5 6

Read
Video

Sean Keathley discusses branch banking and how to bridge the digital and physical channels with a progressive vision of the drive-up.

Q: How does the financial industry bridge from their current reopening process to a more long-term plan?  In this segment, Sean discusses the physical distribution channel and how all brands are rethinking their in-person locations, moving from reopening to more long-lasting change based on consumer behaviors. In financial, banking is bridging the digital and physical worlds […]

Read
Insights

Has your bank or credit union installed any in-branch safety equipment like shields or sanitizer stations?

Has your bank or credit union installed any in-branch safety equipment like hand sanitizer or shields? Yes No 2a9d4237af 1 1 2

Read
Video

Sean Keathley discusses how to transform branch networks that drive efficiency for banks and better experiences for customers

Q: How can you turn your biggest expense into your biggest opportunity? Coming into 2021, we’re hearing some cautious optimism across the banking industry. Whether it’s how banking delivered for consumers through PPP or what opportunities for growth are emerging in 2021, banking is seizing the challenge of doing more with less. The most successful […]

Read
FNBC drive thru ATM
Feature

Top-5 Ways to Continually Drive Good Customer Experiences in Banking

From evolving the role of the branch to investing in staffing, how banks are delivering exceptional CX even in the midst of challenging times With all the ways COVID transformed nearly every aspect of our lives, knowing how to deliver a good customer experience (CX) in the midst of change is the banking industry’s …

Read
silver believe in banking logo
Podcast

Believe In Banking Podcast: Episode #2

In this episode, Sean and Gina discuss how using an empathy-led approach is key to living in this moment with your customers and planning for a safe branch reopening strategy. Text Transcript Intro: This is Believe in Banking, a podcast series for decision makers, influencers, and leaders. Featuring experts taking on the financial industry’s most …

Read
Feature

Navigating Now: How Banking is Charting Its COVID Course

An update on what’s happening in financial services now and a checklist for meeting the moment – from the brand to branch When the pandemic took hold in early spring, most Americans assumed that many of our daily activities would have gone back to “normal” by the end of the summer. As schools and …

Read
Feature

Four Year-End Key Performance Indicators for Financial Institutions

How financial institutions can capitalize on this “golden era” for strategic decision making – from evaluating branch purpose to innovative ways to deliver value and do good As we approach the end of our second year in pandemic mode, the banking sector remains resilient as consumer confidence and key economic indicators show strength in …

Read