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How branch networks help financial institutions meet consumers where they are and make the most of all-time high acquisition opportunity As communities across the U.S. commence the early phases of a post-pandemic summer, retail and restaurants are ready to welcome people back in full force. Bank branches – most of which have been largely …
A roundup of six best practices the financial services industry is deploying during the global health crisis and beyond Like schools and retail, bank branches across the country are in various stages of reopening. Depending on the local conditions on the ground, each branch is coping with a tenuous balancing act – keeping customers …
… people’s interest inside a large lobby of a multi-story, corporate office building? PlainsCapital, partnering with Adrenaline, set out to do just that in its North Dallas prototype branch. With this recent upgrade, the fourth largest Texas-headquartered bank leveraged expansive glass windows, an inimitable approach to the color palette and impactful, artful focal walls, and …
How banks are approaching safeguarding public health in the branch environment Despite Coronavirus levels that are higher now than when the pandemic began earlier this year, banks are not planning on widespread closures during this COVID spike. American Banker reports that large and regional banks are avoiding wide-ranging shutdowns, saying instead they’re “evaluating the …
Q: What are best practices in branch network conversions after rebrand or M&A? After a COVID slowdown in banking mergers and acquisitions, we’re now in the midst of a predicted a resurgence of M&A activity in 2021. But it’s once the deal is done, that the real work begins. In this Ask an Expert, …
… pandemic, one of the most notable is how it’s shifted consumer expectations and priorities across the board – including how people want to interact with their bank branch.The Takeaway: As people have adapted to more digital methods of transacting, they’ve remained deeply connected to the physical experience of their financial institution at the same time …
The Story: As Novantas reports, the vast majority of people still want a banking relationship that offers convenient access to a physical branch, regardless of how branch-dependent they are in their daily transactions. This data demonstrates the power of relationship banking and the meaningful consultation that happens at the branch. The Takeaway: Despite the sharp …
… half of those hard-won customers or members are likely to leave if they’ve opened their account digitally, as compared to 30% for those initiating accounts through the branch channel. The Takeaway: While digital transformation is key to banking’s future, branch networks are equally vital. A brand strategy that optimizes and integrates both the physical …
Reopening branch access to customers in the wake of a massive global pandemic is no easy feat. However, implementing health and safety measures can communicate a bank’s core mission: prioritizing people, both customers and staff, at a time of unprecedented uncertainty. That’s what KeyBank accomplished when they initiated and installed health guard screens for …