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Understanding Post-COVID population trends to inform a data-driven branch strategy The recent feature Reinvesting Resources: Optimizing the Branch Banking Channel explores how banks are capitalizing on the true value of...
Beyond customer acquisition, new branches help widen and deepen local banking relationships As others in financial services continue contraction of their branch networks to cut costs, a growing number of...
The Story: As bank branch closures drive customer departures, studies find that 60% of “mobile-only” customers in the U.S. and Canada are not so exclusively committed to just one banking...
The Story: As the physical manifestation of the brand, a bank’s branch serves an integral role in creating a holistic customer experience and building brand awareness. And customers of all...
One-third of consumers say having access to a local branch is an essential attribute of their primary financial institution When asked what made them choose a primary bank, consumers say...
A survey of U.S. and Canadian consumers finds that expanded functionality and the availability of financial expertise increased people’s desire to head to the branch. Source: The Financial Brand, “The...
A real-world case study on optimizing the branch network and reinvesting in banking’s biggest growth opportunity It is well understood that COVID is presenting what PwC calls “the most serious...
How branch networks help financial institutions meet consumers where they are and make the most of all-time high acquisition opportunity As communities across the U.S. commence the early phases of...
In this Believe in Banking Podcast episode, Sean and Gina share timely insights from speaking and participation at the financial industry’s leading conferences. Specifically, they discuss demands on banking and...