Search results for: branch

exterior of first horizon bank branch in Florida
Feature

Leveraging the Local Influence of the Branch to Grow

How branch networks help financial institutions meet consumers where they are and make the most of all-time high acquisition opportunity As communities across the U.S. commence the early phases of a post-pandemic summer, retail and restaurants are ready to welcome people back in full force. Bank branches – most of which have been largely …

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Feature

Branch Behavior: COVID Changes in Retail Banking

A roundup of six best practices the financial services industry is deploying during the global health crisis and beyond Like schools and retail, bank branches across the country are in various stages of reopening. Depending on the local conditions on the ground, each branch is coping with a tenuous balancing act – keeping customers …

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News

Safe branch banking during a COVID spike

How banks are approaching safeguarding public health in the branch environment Despite Coronavirus levels that are higher now than when the pandemic began earlier this year, banks are not planning on widespread closures during this COVID spike. American Banker reports that large and regional banks are avoiding wide-ranging shutdowns, saying instead they’re “evaluating the …

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Video

Sean Keathley discusses how to create connections through branch conversions

Q: What are best practices in branch network conversions after rebrand or M&A?  After a COVID slowdown in banking mergers and acquisitions, we’re now in the midst of a predicted a resurgence of M&A activity in 2021. But it’s once the deal is done, that the real work begins. In this Ask an Expert, …

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97% of financial institutions that are redesigning branches in the next two years to meet new consumer demands.
Data

Financial Institutions Push to Redesign and Reimagine the Branch Experience Post-COVID

… pandemic, one of the most notable is how it’s shifted consumer expectations and priorities across the board – including how people want to interact with their bank branch.The Takeaway: As people have adapted to more digital methods of transacting, they’ve remained deeply connected to the physical experience of their financial institution at the same time …

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Data

Relationship banking in a Post-COVID world

The Story: As Novantas reports, the vast majority of people still want a banking relationship that offers convenient access to a physical branch, regardless of how branch-dependent they are in their daily transactions. This data demonstrates the power of relationship banking and the meaningful consultation that happens at the branch. The Takeaway: Despite the sharp …

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Data

Branch networks and digital transformation are equally vital

… half of those hard-won customers or members are likely to leave if they’ve opened their account digitally, as compared to 30% for those initiating accounts through the branch channel. The Takeaway: While digital transformation is key to banking’s future, branch networks are equally vital. A brand strategy that optimizes and integrates both the physical …

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