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Indicators and influences from the retail sector on branch formats It’s no secret that the branch banking experience is due for an overhaul. While COVID impacted branch accessibility for consumers and drove transactions digitally, many banks and credit unions paused institutional decision-making around the branch network during the pandemic. But as Adrenaline spotlighted in Investing in Branch …
Using data-based intelligence and optimized format strategy to maximize the power of the branch network, even in our new COVID reality The recent weekly feature Banking on the Move: Why Branch Location Matters explored how data and insights on population trends are helping boost informed decision-making about branch network strategy, empowering banks to make …
Taking cost out to put opportunity back into the branch network In the recent Ask an Expert, Adrenaline’s Chief Experience Officer Gina Bleedorn explores concepts surrounding optimization, especially the central role of building efficiency into branch delivery. On taking cost out of the branch network, Gina talks about how reducing the cost of servicing …
The Story: In many ways, banks in Canada provide inspiration for institutions around the world for their business practices and processes. Now, the Canadian branch banking experience is in the spotlight, too. While the volume of branch visits are ticking downward in Canada – from 67% in 2018 to 57% in 2021 – branch …
… pandemic, one of the most notable is how it’s shifted consumer expectations and priorities across the board – including how people want to interact with their bank branch. The Takeaway: As people have adapted to more digital methods of transacting, they’ve remained deeply connected to the physical experience of their financial institution at the same …
The latest information and insights on how financial institutions are making the most of engagement and experiences at the branch Since the release of the smart phone in the early 2000s, people have predicted the death of brick and mortar – from the retail store to the bank branch. While the digital age has …
Three key queries for community banks and credit unions to consider now in developing smart branch strategy for the post-pandemic future In our last feature, we addressed how branch banking – optimizing what you have and identifying new places for expansion – represents opportunity in our post-COVID landscape. While digital adoption may get most …
Understanding Post-COVID population trends to inform a data-driven branch strategy The recent feature Reinvesting Resources: Optimizing the Branch Banking Channel explores how banks are capitalizing on the true value of branches – leveraging physical locations as the greatest source of consumer trust and new business opportunity for financial brands. Reinvesting for growth at all …
Beyond customer acquisition, new branches help widen and deepen local banking relationships As others in financial services continue contraction of their branch networks to cut costs, a growing number of banks are beginning to execute expansion plans instead – in addition to Chase’s well-publicized branch commitment. This week, Bank of America (BofA) opened three …