Data You Can Use

Data

As people collectively reel in the dual wake of COVID and widespread social unrest, consumers are increasingly focused on choosing brands that align with their values

The Story: As people collectively reel in the dual wake of COVID and widespread social unrest, consumers are increasingly focused on choosing …

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Insights

Has your bank or credit union modified branch design or installed any special equipment to support social distancing?

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Research

How financially prepared are consumers during times of crisis?

As we emerge into the next normal, people will look to banks and CUs to deliver trust-based advisory services to …

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Data

As Zillow’s millennial traffic rises, banking should prepare to meet this generation’s needs

The Story: The Harris Poll is reporting that during the COVID crisis, a substantial number of people who live in …

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Research

During a crisis, what role does trust play in a consumer’s relationship with their financial institution?

As people look to their financial institutions to lead the way forward, banks and credit unions that foster trust are rewarded with high levels of consumer engagement …

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Insights

Has your bank or credit union launched any crisis-specific products or services?

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Data

Banking on Experiences During a Crisis–and Beyond

The Story: The McKinsey recent financial services report opening salvo emphasizes the current critical role of banking, stating: “The last time there was a global crisis, banks were …

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Statistics on consumers feeling safe banking after COVID
Research

Will consumers feel safe banking during and after the COVID crisis?

As we re-emerge from shelter-in-place orders, consumers will prioritize activities where they feel in control of their personal space.

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Insights

Has your bank or credit union installed any in-branch safety equipment like shields or sanitizer stations?

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