Data You Can Use

chart of consumer brand priorities
Research

What do post-pandemic consumers want from brands?

April 16, 2021
The impact of COVID has shifted people’s brand priorities into five key categories
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Data

Financial account consolidation on the rise post-pandemic

April 9, 2021
The Story: As post-pandemic switching activity is on the rise, people are looking to simplify their financial lives by pulling all ...
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How has COVID changed the way people use self-service technology for banking?
Research

How has COVID changed the way people use self-service technology for banking?

April 2, 2021
ITMs provide consumers a strong alternative to in-branch visits.
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30% of financial institutions whose top 2021 priority is developing better financial planning tools
Data

FIs deepen trust by prioritizing financial wellness for consumers

March 26, 2021
The Story: As consumers’ post-Covid interest in achieving financial wellness rises, more banks and credit unions are prioritizing that need ...
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How are people planning for their financial future?
Research

How are people planning for their financial future?

March 19, 2021
A post-COVID financial wellness across all generations is driving industry change.
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1 in 10 U.S. consumers considering switching primary financial institutions in 2021
Data

Consumers are re-evaluating their financial relationships

March 12, 2021
The Story: COVID’s impacts have spurred a significant shift in consumers’ priorities, amplifying the role of purpose and trust, driving ...
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Research

What’s most important to consumers seeking a primary financial relationship today?

March 5, 2021
Post pandemic, people value great experiences from brands they can trust.
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66% of consumers who expect their financial institution to understand their unique needs
Data

U.S. consumers seek personalized experiences from financial institutions

February 26, 2021
The Story: Among the many changes spurred by COVID, U.S. consumers are increasingly expecting better experiences from brands. As a result, ...
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How is consumer financial behavior changing in 2021?
Research

How is consumer financial behavior changing in 2021?

February 16, 2021
As we emerge from COVID, consumer optimism in the US is grounded by a newfound focus on financial wellness.
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