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With people looking for brands they can trust, worker and consumer support get the spotlight in our post-pandemic era As many companies begin calling their workers back to the office...
The Story: New data from the Small Business Administration finds lending volume increasing at near-record levels as the economy comes back from 2020’s COVID impacts and small businesses reopen in...
Sources: Financial Brand, “The Future of Video Banking,” April 13, 2021; Accenture, “Empathetic Banking,”’ July 9, 2021
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The Story: New data from J.D. Power’s annual U.S. Retail Banking Advice Satisfaction Study finds that financial institutions have a critical role to play in proactively providing financial guidance for...
COVID spurred massive changes in the way consumers manage personal finance and interact with financial brands Source: ICF Next, COVID-19 Monitor Survey, May 2021
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How banks and credit unions can lead the path forward by embracing a banking-for-good model The year 2020 was a watershed moment. For financial services, COVID upended traditional wisdom about...
The Story: As reported in Finextra, a recent study from BIS shows that U.S. consumers trust financial institutions over fintech, government agencies and Big Tech (Google, Amazon, Facebook, and Apple)...
How trust sparks and sustains bank and credit union relationships and provides the underpinning of powerful purpose for financial institutions As we continue coming out of our COVID cocoons, some...
Building trusting relationships drives brand loyalty and wallet share. Source: Insider Intelligence Banking Digital Trust Survey, Q1 2021
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