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Feature

Building Trust in Post-COVID Banking

How delivering on transparency and consumer value help banks and credit unions mean more   As trust in all areas …

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86% of banking customers willing to share data with their bank
Data

Trust Equals Transparency When it Comes to Customer Data

The Story: According to research from Capgemini featured in Business Insider, a vast majority of banking customers are willing to …

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Fundamental Values: Consumers Want Trust, Personalization and Experience from their Banks
Feature

Fundamental Values: Trust, Personalization and Experience in Banking

How human-centered banking delivers for people in our post-pandemic era Despite increasing competition for their money and loyalty – from …

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Feature

Four Year-End Key Performance Indicators for Financial Institutions

How financial institutions can capitalize on this “golden era” for strategic decision making – from evaluating branch purpose to innovative …

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News

Consumer Confidence Delivers Good Economic News for Banks

Upbeat consumer sentiment and key economic indicators show rebounding economy just in time for the holiday season With the approaching …

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66% of consumers who have had or would like to have personal financial support video calls with bankers
Data

Banking Consumers Desire Virtual Personal Finance Support

The Story: As consumers become more comfortable with online meetings at work and telemedicine appointments, consumers are using the same kind …

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Insights

Purpose-Driven Decisions: Big Brands Committing to Change

With people looking for brands they can trust, worker and consumer support get the spotlight in our post-pandemic era As …

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34% increase in Small Business Administration fiscal year-to-date loan volume loan over 2020
Data

Rapidly Rising Levels of Small Business Lending Give Banks Needed Income Boost

The Story: New data from the Small Business Administration finds lending volume increasing at near-record levels as the economy comes …

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Research

How are consumer expectations changing in the post-pandemic era and how are financial institutions shifting to meet them?

Sources: Financial Brand, “The Future of Video Banking,” April 13, 2021; Accenture, “Empathetic Banking,”’ July 9, 2021

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