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The Story: The need for bank branches has not waned during COVID and is expected to remain a key service for consumers. In fact, EMarketer’s Insider Intelligence recently compiled research...
The Story: New data shows that a significant percentage of consumers still prefer cash, despite the availability of digital payment methods. This is especially true when they’re making quick, small purchases...
The Story: Throughout the pandemic, consumers have reassessed their long-term economic plans and want to have more control over personal finances. That includes a combination of digital banking products and tools...
In this episode, Sean and Gina discuss optimism and opportunities for banking as we move into a post-pandemic recovery. From the rise of small businesses driving demand for commercial loans...
In this episode, Sean and Gina discuss purpose-driven banking and the intersection of consumer need and banking opportunity. The economic impacts of the pandemic and its aftermath have spotlighted the...
The Story: As reported in Finextra, a recent study from BIS shows that U.S. consumers trust financial institutions over fintech, government agencies and Big Tech (Google, Amazon, Facebook, and Apple)...
Building trusting relationships drives brand loyalty and wallet share. Source: Insider Intelligence Banking Digital Trust Survey, Q1 2021
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The Story: Consumer optimism continues its rise, creating a commerce recovery that’s fueling an even greater economic rebound. Yet, COVID’s longer-term impact on the ways consumers prioritize their spending has resulted in...
CX plays an outsized role in growing wallet share. Source: Qualtrics XM Institute’s 2020 “ROI of Customer Experience Study,” December, 2020
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