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A generational survey gauges U.S. banking consumers’ willingness to shop around for new financial products and services. Source: Insider Intelligence, “U.S. Banking Consumer Habits,” November 2023
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J.D. Power survey finds consumer satisfaction scores stay steady, but rising rate environment has them open to change Survey of more than 100,000 retail bank customers finds: 46% Certain they’ll...
Financial services sector exceeding expectations, inspiring high-value M&A deals and consumer confidence in the housing market and banking services The banking industry is experiencing a wave of good cheer halfway...
New supplemental report to the Edelman Trust Barometer finds banking trust up 12 points over the last decade A new supplemental report to the Edelman Trust Barometer finds that banking...
Financial services sector is already showing significant appeal to Gen Z for a career As the banking sector leverages new tools and technologies, like generative AI to transform customer experiences,...
How banks are using AI to unlock revenue opportunities and revolutionize customer experience The big buzz in banking is all about artificial intelligence (AI), specifically generative AI (GenAI). This technology...
Survey of 2,000 U.S. banking customers finds banking needs span from convenience to counsel 51% Fraud protection and enhanced security 49% User-friendly mobile and digital banking app 35% Human connection...
From budgeting to retirement planning, consumers need their bank’s expertise to help them successfully manage their finances. Source: Vericast, “Awareness-to-Action Survey,” November, 2022
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The Story: Making up nearly 20% of the population, Gen Z already boasts more than $360 billion in spending power. Yet many financial brands are just now catching up with...