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The Story: More than half of Canadian consumers of all generations prefer familiar, trusted brands for their banking needs over trying something new, according to data from Insider Intelligence. Of...
New data and influence rankings show how brand drives business for institutions of all sizes As more than half of consumers in Canada report they go to a trusted institution...
Companies rank their biggest obstacles in establishing brand visibility and positive consumer sentiment in an era of tightening resources. 68% Negative online reviews 55% Not enough brand visibility 55% Too...
The Story: When money’s tight, people tend to reassess all of their financial relationships, but none more than the one they have with their bank. Beyond understandable reasons for switching,...
Plans for legislation in early 2024 include a road map for financial services data-sharing and a collaboration with Payments Canada In a recent open letter, 150 CEOs in Canada’s tech...
What do Taylor Swift and Canadian banking giant RBC have in common? If you said Swift’s super successful Eras tour, you’d be right on the money. On the Canadian leg...
Financial institutions ease defensive posture heading into 2024 and get ready for new opportunities from open banking The resilience of the U.S. economy continues to bolster the financial services sector....
The Story: Survey data from Jack Henry finds that banks want to create better experiences for their customers. In fact, 67% of banks and 70% of credit unions say that...
The Story: Data from J.D. Power finds that small businesses in Canada report a higher level of satisfaction with their banks than households do and are highly interested in their...