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The Story: A vast majority of Gen Z customers still want the experience of in-person shopping, with 74% emphasizing the value of “curated” store experiences, according to new data on...
Banks and credit unions respond to rising competition for employees by evolving roles and expanding opportunities for diverse candidates and communities Throughout 2021, the U.S. Labor Department reported record-high numbers...
The Story: Though new digital tools can personalize a customer’s experience by using marketing automation to offer products and services at the point of need, a new survey finds that...
All signs point toward strong – and rising – confidence among consumers, with big purchases on the horizon. Sources: Reuters, “U.S. Consumer Confidence Rebounds,” October, 2021; U.S. News, “Consumer Confidence...
Upbeat consumer sentiment and key economic indicators show rebounding economy just in time for the holiday season With the approaching holiday season, consumer confidence in the economy is on the...
The Story: According to new data from Genesys, good CX includes empathetic customer support. In fact, 70% of consumers say that a company is only as good as their customer...
From evolving the role of the branch to investing in staffing, how banks are delivering exceptional CX even in the midst of challenging times With all the ways COVID transformed...
Investments made by banks of all sizes result in a better economic outlook thanks to the efficiency and experience technology drives New reporting shows that investing in technology may have...
In this episode, Sean and Gina discuss what’s on the minds of banking and credit union leaders as they face the headwinds that are still present after a year and...