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How financial institutions can capitalize on this “golden era” for strategic decision making – from evaluating branch purpose to innovative ways to deliver value and do good As we approach...
The Story: Brick-and-mortar retail stores are evolving. With the vast adoption of e-commerce, stores with the highest foot traffic are the ones that offer compelling new experiences to customers. That’s...
Banks and credit unions balance innovation and empathy to support better experiences for all With the much-touted release of ICBA’s rankings for the best community banks to work for, community...
The Story: A vast majority of Gen Z customers still want the experience of in-person shopping, with 74% emphasizing the value of “curated” store experiences, according to new data on...
Banks and credit unions respond to rising competition for employees by evolving roles and expanding opportunities for diverse candidates and communities Throughout 2021, the U.S. Labor Department reported record-high numbers...
The Story: Though new digital tools can personalize a customer’s experience by using marketing automation to offer products and services at the point of need, a new survey finds that...
All signs point toward strong – and rising – confidence among consumers, with big purchases on the horizon. Sources: Reuters, “U.S. Consumer Confidence Rebounds,” October, 2021; U.S. News, “Consumer Confidence...
Upbeat consumer sentiment and key economic indicators show rebounding economy just in time for the holiday season With the approaching holiday season, consumer confidence in the economy is on the...
The Story: According to new data from Genesys, good CX includes empathetic customer support. In fact, 70% of consumers say that a company is only as good as their customer...