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When a Central Valley credit union headquartered in Bakersfield, California made plans to enter a new market an hour to the north, it didn’t rely on its own regional reputation...
Barnes & Noble’s new approach to store formats and localization reinvigorates the retailer As we emerge slowly but surely into post-pandemic life, the retail sector is poised for a revived...
With one in every four women considering exiting the workforce and the pandemic expanding the economic gender divide, there is little doubt about the global pandemic’s outsize impact on women’s...
As banking mergers and acquisitions activity heats up, and financial institutions seek to meet consumers’ post-pandemic, values-driven expectations for brands, the question arises: How will M&A play a role in...
Few consumer brands are more renowned for delivering stellar drive-thru experiences than Chick-fil-A. The chicken franchise is so beloved that their store openings are highly-anticipated community events with opening day...
With only five major banks operating in Canada and 99% of adults currently being served by one, acquiring new customers – a key determinant for bank sustainability – rises to...
While consumers’ digital adoption for many standard transactions has soared throughout COVID – a rise that’s predicted to continue –neobanks are increasingly competitive and financial institutions of all sizes seek...
With a digital-first approach at the beginning of the year, reinforced during COVID, the bank was in a good position to promote more online activity. Messaging shifts that maximize community...
As COVID lockdowns began in early spring, the world seemed to grind to a halt. Schools closed. Planes grounded. Highways and subways emptied of traffic as the world of daily...