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The Story: Research from American Banker shows that having a customer experience North Star improves the in-person customer experience journey at banks and credit unions. Despite the North Star positively...
People’s perceptions of the branch are shifting from a place to conduct transactions to a place to receive expert financial advice. Source: EPAM Continuum, “Consumer Banking Report,” October, 2021
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Knowing how consumers want to use the branch is essential to delivering the right banking experience. Source: American Banker, “Humanizing the Bank Customer Experience’” August, 2022
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In this special guest episode of the Believe in Banking podcast, Gina and Juliet welcome Andrew Hovet, Managing Director at Curinos, a data and insights company that helps financial institutions...
In this episode of the Believe in Banking podcast, Gina and Juliet spotlight news about how major banks like Chase, PNC, and Bank of America are making significant investments in...
In the year-end episode, the Believe in Banking podcast covers the key trends and themes that have shaped the banking industry in 2024 and are expected to continue in 2025....
In this special guest episode of the Believe in Banking podcast, Gina and Juliet welcome Jeffrey Martinez, Executive Vice President and Head of Branch Banking at PNC. In their illuminating...
How consumer expectation and experience are driving our next normal in branch banking No matter where you look across financial services today, you’ll undoubtedly find news of doom and gloom...
In this episode of the Believe in Banking podcast, Gina and Juliet discuss opportunities and optimism in the banking industry. Following years of retail closures and predictions about the death...